krzymomof4
Silver Member
- 1,682
Caring for Your First Stone: Ideas & Tips
- Thread starter krzymomof4
- Start date
Click For Summary
Discussion Overview
The thread discusses various experiences and opinions related to caring for and replacing Pampered Chef stones. Participants share personal anecdotes about customer inquiries, replacement policies, and issues with stoneware quality.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant mentions a customer seeking advice on caring for her first stone and inquires about available flyers.
- Another participant shares flyers they have used, hoping they will be helpful.
- Several participants discuss their experiences with Pampered Chef's replacement policy for broken stones, with mixed accounts of ease and strictness in the process.
- One participant expresses confusion about whether stones are replaced if broken due to dropping.
- Another participant recounts a positive experience where their stone was replaced without issue.
- One participant notes that a strict representative at home office provided conflicting information about the replacement process.
- Several users mention issues with stones arriving damaged, including chips and breakage, questioning if it relates to increased orders during a promotion.
Areas of Agreement / Disagreement
Views differ regarding the replacement policy for broken stones, with some participants reporting positive experiences while others recount stricter interactions. There is no clear consensus on the replacement process or the quality of stones received.
Contextual Notes
Participants share personal experiences and observations related to customer service and product quality, reflecting a range of interactions with Pampered Chef's policies.
Who May Find This Useful
Consultants and customers interested in understanding the care and replacement of Pampered Chef stones may find the shared experiences relevant.
chefautumn
- 118
Here are a few flyers I had. I hope they help you.
Autumn Cercone
[email protected]
www.pamperedchef.biz/chefautumn
Autumn Cercone
[email protected]
www.pamperedchef.biz/chefautumn
Laurenncraigory
- 420
krzymomof4
Silver Member
- 1,682
Laurenncraigory
- 420
pamperedchristine
Gold Member
- 85
The last time I called home office to get a reference number for a customer of mine, the lady was very strict. She needed to know and document exactly how it broke and specifically said that they would not replace it if the customer dropped it or exposed it to the freezer/oven thermal shock. She was abrubt enough with me that I thanked her, hung up and called back to get someone else.
The next lady i got at home office told me that all my customer needed to do was send them a palm-sized piece of the stone, and they'd send her a new one. No questions asked about how it broke.
Maybe it's just luck on who you get
The next lady i got at home office told me that all my customer needed to do was send them a palm-sized piece of the stone, and they'd send her a new one. No questions asked about how it broke.
Maybe it's just luck on who you get
Laurenncraigory
- 420
reegrace
- 54
fastcooking
- 23
reegrace said:When you return a stone do you have to have the receipt? One of my friends broke in the oven last weekend. They have moved twice since she bought it and she can't find the receipt. She didn't buy it from me.
Can the consultant who ordered it for her send her a copy...did she submit it via PP? Yes, you have to have the receipt to get a replacement!
Nancy
Laurenncraigory
- 420
its_me_susan
- 2,049
Frequently Asked Questions
What is the best way to season my new stoneware?
To season your new stoneware, wash it with warm, soapy water and rinse thoroughly. Then, apply a thin layer of vegetable oil or shortening to the surface. Place it in a cold oven, set the temperature to 450°F (232°C), and let it bake for one hour. Turn off the oven and allow the stone to cool completely before removing it.
How should I clean my Pampered Chef stoneware after use?
After using your stoneware, let it cool completely. Avoid using soap; instead, scrape off any food residue with a spatula or a plastic scraper. Rinse it with hot water and use a non-abrasive sponge if necessary. For tough stains, you can soak it in hot water for a short time, but never put it in the dishwasher.
Can I use my stoneware in the microwave?
Yes, Pampered Chef stoneware is microwave-safe. However, avoid sudden temperature changes, such as placing a hot stone directly into cold water, as this can cause cracking. Always follow the manufacturer's guidelines for safe use.
How do I prevent my stoneware from cracking?
To prevent cracking, avoid extreme temperature changes and do not place a hot stoneware piece on a cold surface. Always preheat your oven with the stone inside if you are baking, and avoid using it under a broiler or on a stovetop.
What should I do if my stoneware develops a sticky surface?
If your stoneware develops a sticky surface, it may need to be reseasoned. Clean it thoroughly, then apply a thin layer of vegetable oil and bake it in a cold oven at 450°F (232°C) for one hour. This should help restore its non-stick properties.
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