Dealing with a Declined Card for Your Online Show: What to Do Next

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Discussion Overview

This thread discusses experiences and strategies related to handling declined credit cards for online shows among Pampered Chef consultants. Participants share personal anecdotes about dealing with declined payments and the implications for hosts and guests.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, describes a situation where a guest's card was declined, prompting concerns about how it would affect the host's free product value (FPV).
  • Another participant suggests considering paying for the declined order themselves and having the guest reimburse them later.
  • Several users mention the possibility of contacting the home office (HO) to attempt to re-run the declined card or to arrange alternative payment methods.
  • One participant shares their experience of a similar situation where they paid for an order but never received reimbursement from the guest, raising questions about whether to continue pursuing payment.
  • Some participants note that credit card declines can occur for various reasons, including incorrect expiration dates or insufficient funds.
  • Another participant recounts successfully resolving a declined card issue by contacting HO, highlighting that they were unaware of this option initially.

Areas of Agreement / Disagreement

Views differ on the best approach to take when dealing with declined cards, with no clear consensus emerging on whether to pursue reimbursement or how to handle the situation with the host.

Contextual Notes

Participants share personal experiences and strategies, reflecting the varied circumstances that can lead to declined payments in online shows.

Who May Find This Useful

This discussion may be useful for consultants facing similar issues with declined credit cards during online shows, providing insights into various approaches taken by peers.

Becky0216
Becky0216
Messages
720
Good morning everyone. I have a question for you all.
I just submitted a show On Wed. and the show is being put on hold because someones card was declined. I have made several attempts to reach her and have even told the host at this point so she knows and can try to reach her. No luck so far. (possibly on a vacation for 2 weeks) no cell phone.

I have to call HO to get it straightened out. My question is, if we can't get ahold of her, her order has to be cancelled. So how will that affect the hosts FPV? The show came to 505.00 and this guests order was 12 dollars. Will they take away her additional $30 for this? Will they allow the host to add something to make it count again? I just want to have everything straight before I call.
Thanks
Becky
 
Last edited:
Yes, they will take away the host FPV. Since the order is only $12, have you considered paying for it yourself and having the guest reimburse you? If you do this, have the host hold that order until the guest pays or give the order to you and you contact the guest yourself.
 
If you think that she is on vacation - or if the host knows this, and you are fairly certain she will pay when she gets back, you can call HO, and let them know you are arranging another form of payment, and to just put it on your PC debit card. Then, you keep the product until you can get a hold of her and arrange for payment. Or if the host knows her, and is willing to front the money, she could collect payment from her when she delivers the product to her.
 
  • Thread starter
  • #4
Ok, thank you. Can I get HO to attempt to bill the credit card again? Or wont they?
 
And always ask them to try running the credit card again at least 1 more time just to see...
 
Also, don't assume that your guest doesn't have the funds to cover - CC's will decline for a number of reasons. Everytime I have one decline it's because the expiration date was entered incorrectly.
 
I have a similar question. I had a show back in September that had a declined card. The guest said she'd send me a cheque so I paid for it. I asked the host to hold it but she sure didn't. I have never received a cheque despite calling the guest a number of times. Every time I call, she says she forgot and she'd get a cheque in the mail to me. It's $40 - should I keep calling or forget about it?
 
Winnipegk said:
I have a similar question. I had a show back in September that had a declined card. The guest said she'd send me a cheque so I paid for it. I asked the host to hold it but she sure didn't. I have never received a cheque despite calling the guest a number of times. Every time I call, she says she forgot and she'd get a cheque in the mail to me. It's $40 - should I keep calling or forget about it?
Click to expand...


Goodness!!!! From September??

I'd send her a letter stating that if you do not receive the check within 10 days the items will be returned to PC. If she doesn't send it, either keep the items or return them to PC.
 
pamperedlinda said:
Also, don't assume that your guest doesn't have the funds to cover - CC's will decline for a number of reasons. Everytime I have one decline it's because the expiration date was entered incorrectly.
Click to expand...


I've had that happen many times to.....it's my error that is causing the decline!:grumpy:
 
  • Thread starter
  • #10
Ok, I just called HO and asked to re run the card. It went through thankfully. I didn't know I could call until I had a resolution. Thanks for the help though.
Numbers were correct, just didn't have enough funds that day.
 
ChefBeckyD said:
I've had that happen many times to.....it's my error that is causing the decline!:grumpy:
Click to expand...
Yep, sometimes my fingers are way ahead of my brain!
 

Frequently Asked Questions

What should I do if a guest's credit card is declined during my online show?

If a guest's credit card is declined, you should first notify them via private message or email to inform them of the issue. Encourage them to check their card details and try again. You can also provide them with alternative payment options if available.

How can I help my guests resolve declined card issues quickly?

To help your guests resolve declined card issues quickly, provide clear instructions on how to update their payment information on the checkout page. You can also suggest they contact their bank or credit card company for assistance if they believe the issue is on their end.

Is there a way to track declined transactions during my online show?

Yes, most direct sales platforms, including Pampered Chef, provide a dashboard where you can view transaction statuses. Look for any notifications regarding declined payments and follow up with the respective guests to assist them.

What if a guest does not respond to my message about their declined card?

If a guest does not respond to your message about their declined card, consider sending a follow-up message after a couple of days. If they still do not respond, you may need to cancel their order to keep your show moving forward, but be sure to document your attempts to reach them.

Can I process a payment for a guest if their card is declined?

No, you cannot manually process a payment for a guest if their card is declined due to security and privacy policies. It is essential that the guest resolves the issue themselves by updating their payment information directly through the checkout process.

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