heat123
Silver Member
- 6,922
Why is my first supply order showing as 'not balanced' and should I proceed?
Click For Summary
Discussion Overview
The thread discusses experiences and questions related to supply orders in the context of being a new consultant with Pampered Chef. Participants share their personal experiences regarding order balancing and shipping charges.
Discussion Character
- Anecdotal
- Opinion-based
Main Points Raised
- One participant expresses confusion about the "order not balanced" message when placing their first supply order.
- Another participant explains that the message typically appears when closing the screen without entering payment information, emphasizing the importance of balancing the payment.
- A different participant shares their experience of receiving a commission adjustment due to an unbalanced order when they submitted their first supply order.
- One participant notes that the message may occur if payment information has not been entered, suggesting that the button for payment is located on the right side of the screen.
- Another participant mentions an issue with shipping charges, stating they were charged $8.50 instead of the expected $3.50 for their first order and questions whether to contact the home office.
- One participant shares that if a previous supply order was started but not sent, it could lead to unexpected shipping charges, suggesting that participants check for any unsubmitted orders.
Areas of Agreement / Disagreement
Views differ regarding the reasons behind the "not balanced" message and the shipping charge issue, with no clear consensus emerging on how to resolve these concerns.
Contextual Notes
Participants are primarily new consultants sharing their personal experiences with supply orders and related issues, reflecting the learning curve associated with starting in the business.
Who May Find This Useful
New consultants may find this discussion helpful as they navigate their initial supply orders and related processes.
Shawnna
Gold Member
- 2,372
When it says that it usually means you are just closing out of the screen. There is a button to do the payment and then there is a button for balancing. The balancing is making sure payment is correct, and if it is a show making sure the host has used all of her credits and that the money paid matches what the total is. I hope I haven't confused you.
Shawnna
Shawnna
PampMomof3
Gold Member
- 5,567
In PP, click on Payment Info and type in the dollar amount you are paying. Your debit info should pop up and hit OK. You should then see two green check marks in the order status box. Then you can send it! WHen I sent my first supply order, it didn't balance and I ended up getting a commission adjustment on my check. You live and learn!
pamperedbecky
- 4,441
That message will pop up as you're just trying to close out the screen and if you haven't entered your payment information yet. You can't enter payment information until you get your debit card number and set it up on PP. Once you do this, I think the button is on the right hand side of the screen when your supply order screen is up. You click that and specify payment that way. Then when you click on "ok" it should be fine. I hope this makes sense~!
pampered_chef_amber
- 23
pcjulie
- 276
Been there!Check to see if you may have started another supply order in October and never sent it or did anything with it. Even if you don't put anything on the order PP still saves it until you send it or delete it. The first order for each month should only be $3.50. Pull up your non-commission orders and see if that may be the case. Unfortunately, if you sent it to the home office already there may not be anything you can do about it. If you're lucky, though, they may realize the mistake, apply the correct S&H, and adjust the amount on your next statement. Hope it all works out!
Julie Myers
Independent Kitchen Consultant
Denver, PA
Julie Myers
Independent Kitchen Consultant
Denver, PA
Frequently Asked Questions
Why is my first supply order showing as 'not balanced'?
Your first supply order may show as 'not balanced' due to discrepancies between the items ordered and the quantities received. This can happen if there are missing items, incorrect quantities, or if the order has not been fully processed in the system yet.
What does 'not balanced' mean for my supply order?
'Not balanced' indicates that the total of your order does not match the expected total based on the items and quantities ordered. This could be due to a variety of reasons, including shipping errors or system updates that have not yet reflected in your account.
Should I proceed with my order if it shows as 'not balanced'?
It is advisable to wait until your order status is 'balanced' before proceeding. This ensures that all items are accounted for and that you will receive everything you need for your business. If you have urgent needs, you can contact customer service for clarification.
How can I resolve the 'not balanced' status on my order?
You can resolve the 'not balanced' status by reviewing your order confirmation and comparing it with the items you received. If you find discrepancies, reach out to Pampered Chef's customer service for assistance in correcting the order.
What should I do if my order remains 'not balanced' for an extended period?
If your order remains 'not balanced' for an extended period, it is important to contact customer service. They can provide you with updates on your order status and help resolve any issues that may be causing the delay.
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