Can I exchange my Stainless Steel 7 Pc set for the non-stick version?

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Discussion Overview

The thread discusses a participant's experience with a customer wanting to exchange a Stainless Steel 7 Pc set for a non-stick version due to concerns about hot handles. Participants share their views on the exchange process, the handling of the pans, and personal experiences related to similar situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions a customer who found the handles of the Stainless Steel pans hot during use and wants to exchange them for non-stick pans.
  • Another participant shares their experience where a host was allowed to exchange a half-price item, suggesting that the customer might also be able to exchange at the special price.
  • Several participants discuss the potential reasons for the handles getting hot, including the size of the burner and the heat settings used.
  • One participant notes that they have never experienced hot handles with their Stainless Steel pans, attributing it to proper heat management.
  • Another participant reflects on their experience making candy, where they found the handles got hot, indicating that high temperatures can affect handle heat.
  • One participant confirms that the exchange can occur at half-off pricing, while another mentions that shipping costs may apply.
  • One participant shares a positive outcome where they successfully exchanged the pans at a discount without incurring shipping costs, highlighting a helpful customer service experience.

Areas of Agreement / Disagreement

Views differ regarding the handling of the pans and the reasons for the handles getting hot. While some participants believe the handles should not get hot, others acknowledge that high cooking temperatures can lead to this issue. There is general agreement that exchanges can occur at a discounted price, but opinions vary on shipping costs.

Contextual Notes

The discussion reflects personal experiences and opinions regarding product usage and customer service interactions within the Pampered Chef community.

Who May Find This Useful

Consultants who encounter similar customer inquiries about product exchanges and concerns regarding product performance may find this discussion relevant.

cookinmama
cookinmama
Gold Member
Messages
318
I have a customer that bought the Stainless Steel 7 Pc set in Sept for the Hostess special for her daughter to give to her at Christmas. Well her daughter just opened the pans the other night to make candy. She only used the one pan but she HAD to use a pot holder to take the pan off the burner because the handle got hot. Is not having hot handles on the burner a selling point for our stainless steel?

Well anyway, she wants to exchange them for the 7 pc non stick pans. I have tried to call HQ but everythime it is a 2 hr wait. So my question is, is HQ just going to let my customer switch for the non stick value for value, or is she going to get the $180 credit and then have to pay the $195 differance. If so, I am going to have a very mad customer and I know she will tell everyone not to deal with PC. She did 3 catalog shows in September to get each of her kids a 7 pc set, but this one daughter wanted the stainless steel because the handles do not get hot, well they didn't work.
 
They should let her exchange at the special price. I had a host want to exchange a half-price item several months after her show and HO let her have another half-off item - she did have to pay the difference in the half-off prices though.

good question - let us know.
 
Oh, about the handle getting hot. If she was using a burner that was bigger than the pot then the handle would get hot.
 
I would definitely ask her questions on how she was using the pan. It should not get so hot that she needed to use a pot holder. Maybe, if she was grabbing it down at the base of the handle, but not up top where the thumb print is.
 
They will exchange it for the host special pricing but you need to make sure that they know that. As for the handle getting hot, mine never has on the SS. I agree, if her flame or heat was too high, it will cause any handle to get hot. With our SS, you do not need to turn the heat up very high, the pan takes care of it. And with any of our pans, you don't want to turn them on HIGH at all.
 
Maybe the way she had her handle turned, it was over another burner that was on. I have done this before without realizing!
 
It should not be getting hot. That said, HO will do the exchange at half off.
 
This reminded me of the idiot who made the video on YouTube. I am sure you recall her. She was so dumb. (sorry for the negativity here). Not saying your client is that but it just reminded me of her.
 
I am also thinking that if she was making candy, perhaps the handle DID get hot. They are made in a way that helps so the heat doesn't travel up the handle quickly (thus the "V" at the base of the handle) but you are cooking candy for a long time and the temp gets quite high depending on what you are making. Even with the silicone coated handles on our Executive line, I was making peanut brittle this past Christmas and the casserole pan handles got hot enough that I needed a hot pad. With "normal" use, the handles do not get hot.

But yes, there is no problem for her to exchange them and she will still get the discounted price on whatever she exchanges it for!
 
By the way, she does have to pay to ship it back... :eek:
 
Yes she will have to pay shipping back, since it is over the 30 days since it was purchased.
 
  • Thread starter
  • #12
Ok, I finally got through to HQ w/o waiting 2 hrs and they did exchange it for the non stick set at 60% off, and they are giving her back the $44.77. They are going to pick it up and she won't have to pay shipping even though it is past the 30 days. The customer service person was really helpful. She said is was easier to track if PC had it picked up. Very pleasant experience. I was worried that I would have to tell the customer that she woulding get it at 60% off. Thanks for all the comments.

This lady makes candy on a regular basis to sell at craft fairs and she just can't worry about the handles getting hot. Her sisters all have the non stick and they love them. And they all make candy too.
 
That's great! I'm glad that worked out so well for you... and her
 

Frequently Asked Questions

Can I exchange my Stainless Steel 7 Pc set for the non-stick version?

Exchanges typically depend on the return policy of the retailer or consultant from whom you purchased the set. It's best to check with them directly for specific exchange options.

What is the return policy for Pampered Chef products?

Pampered Chef generally offers a satisfaction guarantee, allowing you to return products within a certain timeframe if you are not satisfied. However, specific policies may vary, so it's advisable to consult your consultant or the official website for details.

Do I need a receipt to exchange my cookware set?

Yes, having a receipt or proof of purchase is usually required for exchanges. It helps verify the purchase date and eligibility for an exchange or return.

Are there any fees associated with exchanging my cookware set?

While Pampered Chef does not typically charge fees for exchanges, you may be responsible for shipping costs if you are returning the item. Always confirm with your consultant for any specific details regarding fees.

What if I received my Stainless Steel set as a gift?

If you received the set as a gift, you can still exchange it, but you may need to provide the original receipt or proof of purchase. It's best to discuss your options with the consultant or customer service for guidance on how to proceed.

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