Update: Mega Scraper Production Delay - Important Information for Consultants

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Discussion Overview

This thread discusses the delay in the shipment of Mega Scrapers due to production issues, with participants expressing a range of emotions and opinions regarding the situation. Some participants share their disappointment, while others discuss the implications of the delay for their businesses and customers.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant expresses frustration that the delay affects earned products, stating it is not a gift.
  • Another participant interprets the delay as a necessary measure to ensure customer orders are fulfilled first.
  • Several users mention a preference for delaying shipments rather than risking defective products being sent to customers.
  • One participant shares their experience of having previously submitted shows and feels that the home office should be accountable for planning.
  • Another participant notes that they would rather have happy customers than receive the product themselves.
  • Some participants express a desire for alternatives or replacements to be offered due to the repeated nature of such delays.
  • One participant highlights the importance of maintaining a positive outlook despite the situation, while others counter with their dissatisfaction.
  • Several users discuss the negativity in the thread, with some feeling overwhelmed by critical comments about the company.

Areas of Agreement / Disagreement

Views differ significantly among participants, with some expressing understanding of the situation and others feeling frustrated and dissatisfied with the handling of the delay. No clear consensus emerges.

Contextual Notes

The discussion reflects personal experiences and opinions regarding the impact of the Mega Scraper shipment delay on consultants' businesses and customer relationships.

Who May Find This Useful

Consultants who are interested in understanding different perspectives on product delays and their implications for customer satisfaction may find this discussion relevant.

Kodeysmom
Kodeysmom
Gold Member
Messages
650
Mega Scraper Shipments Delayed

Due to production issues, we have not received the quantity of Mega Scrapers (item no.
1701) we expected. While the production issues have been resolved, we do not have a
sufficient quantity of Mega Scrapers on hand. As a result, we have decided to delay the
shipment of the Mega Scrapers that were earned through the Director Benefit program and
Sell-a-thon. In addition, fulfillment of sample orders will also be delayed.

While we know it’s disappointing that Consultants will not have this item at the beginning
of the season, we feel that the delay is necessary in order to fill your customers’
orders.

We anticipate that we will ship your sample after the start of the new season. We will
send an email when we have an updated shipping date.

In the meantime, you can still sell the Mega Scraper effectively at your Cooking Shows by
referring to the catalog photo on page 22. The Mega Scraper has the same great
construction as the Micro Scraper (item no. 1702) and the Master Scraper (item no. 1703).
So use those scrapers at your Shows to let customers see the high quality, superior
strength and vibrant cranberry and white color of the Mega Scraper.

We appreciate your understanding and apologize for the inconvenience this may cause
 
This Stinks!!!Home office should have anticipated this. I earned this product, it is not a gift. So not happy, they should offer an alternative!!!:mad: :mad: :mad:
 
Do you interpret this to mean that what they have, they are reserving to
fill orders that we submit in the initial few weeks of March shows? That is six weeks from now, and it surprises me that they do not have a sufficient number to fill the Incentive bonus' we have earned way back in November.
 
That's how I interpret it, Rita, that they're delaying our shipments to make sure they have enough for customers.It also says that the supplier had production problems. So there was nothing HO could have done to get more. IMO, it's better to keep our customers happy than to send them to us and have back-orders for customers.
 
I am happy they will delay the one I earned instead of selling defective ones than will need to be returned by customers later.
 
  • Thread starter
  • #6
Thats what i was thinking, i would love to get mine now but i would rather a customer have the chance and me wait.
 
I respectfully disagree, as a consultant I am there best customer. Once again an incentive that is earned is withheld due to poor planning. Again, not a gift. I held up my end and submitted two shows in November. This is not the first time this has happened. Home office should feel it is their responsibility to hold up there end.:mad:
 
They did apologize. Things happen. I don't think you would want a customer/host to get upset with you this way if were unable to fulfill an obligation. It's not on purpose, and I think we will all survive w/o this one thing that we've never had and shouldn't miss to much.
 
Submitting 2 shows in November has nothing to do with the Mega Scraper. We might be their best customers, but I would rather have 10 happy customers (or more) than have one myself. Also, like Ann said, it was a manufacturing problem. I remember a few years ago they brought out a new Chillzanne piece. The manufacturer could not make the product to HO's specs, so they never sold it. I would rather that happen than have unhappy customers - those are the people that pay most of my commission check!
 
colechef said:
I respectfully disagree, as a consultant I am there best customer. Once again an incentive that is earned is withheld due to poor planning. Again, not a gift. I held up my end and submitted two shows in November. This is not the first time this has happened. Home office should feel it is their responsibility to hold up there end.:mad:
Click to expand...
I guess I don't view myself as a customer...I don't really "buy" anything so if I don't earn it, I don't have it. I would much rather my customer have it available so I don't have to explain the story and can keep my customer intead of having it to show and saying "sorry you can't buy it". I'm having Woven Selections Flashbacks! :eek:
Another great aspect of this business...we don't all agree. :D
 
Teresa Lynn said:
I am happy they will delay the one I earned instead of selling defective ones than will need to be returned by customers later.
Click to expand...

My feelings exactly!
 
No offense, but I think you might have been drinking the "Kool-Aide" for too long. At the very least a replacement should be offered. I have been incredibly understanding in the past when the same thing has happened. How many times does this have to happen? Accountability is not a bad thing. Yes, once again there was an apology for the inconvenience. Still not right in my book. Unfortunate!:mad:
 
colechef said:
I respectfully disagree, as a consultant I am there best customer. Once again an incentive that is earned is withheld due to poor planning. Again, not a gift. I held up my end and submitted two shows in November. This is not the first time this has happened. Home office should feel it is their responsibility to hold up there end.:mad:
Click to expand...

No, as a consultant you are definitely NOT their best customer. They'll still get it to you, just a little later than planned. It is still a gift...just a belated one. Think of it as they are stretching out the excitement.
 
colechef said:
No offense, but I think you might have been drinking the "Kool-Aide" for too long. At the very least a replacement should be offered. I have been incredibly understanding in the past when the same thing has happened. How many times does this have to happen? Accountability is not a bad thing. Yes, once again there was an apology for the inconvenience. Still not right in my book. Unfortunate!:mad:
Click to expand...
What is that supposed to mean? Drinking the Kool Aide too long?
 
colechef said:
I respectfully disagree, as a consultant I am there best customer. Once again an incentive that is earned is withheld due to poor planning. Again, not a gift. I held up my end and submitted two shows in November. This is not the first time this has happened. Home office should feel it is their responsibility to hold up there end.:mad:
Click to expand...

Although I agree that I am their best costumer too, I guess I didn't have as such a strong reaction because I've been in their shoes. You can make the best plans and feel you have given yourself plenty of time and then WHAM something happens that is beyond your control. I know because that has happened to me before. All I could really do is apologize and hope that they understood.

I believe we shouldn't be too hard on HO. Sure. I was disappointed but there are too many things that PC does right that makes me smile. :D
 
It is a slam on those that choose to look at the positive side of something from a very negative thread that at is dead, gone and needs to stay there for eternity.
 
Enough Negativity!!!!!!
colechef said:
No offense, but I think you might have been drinking the "Kool-Aide" for too long. At the very least a replacement should be offered. I have been incredibly understanding in the past when the same thing has happened. How many times does this have to happen? Accountability is not a bad thing. Yes, once again there was an apology for the inconvenience. Still not right in my book. Unfortunate!:mad:
Click to expand...

Oh my word!

I have to say - I am finding it REALLY awful that suddenly a bunch of new people join this board (yes, you are one of the ones I am referring to colechef) and spew negativity left and right. I hardly enjoy coming to CS to celebrate my successes, share in others celebrations, help each ther, etc anymore...thanks to all these Negative Nellies who have recently come here to bash our company. Really ladies...I am sure there are other PC mesasge boards and email loops - take your negativity over there. It's not appreciated or welcome over here.
 
dannyzmom said:
Oh my word!

I have to say - I am finding it REALLY awful that suddenly a bunch of new people join this board (yes, you are one of the ones I am referring to colechef) and spew negativity left and right. I hardly enjoy coming to Chef Success to celebrate my successes, share in others celebrations, help each ther, etc anymore...thanks to all these Negative Nellies who have recently come here to bash our company. Really ladies...I am sure there are other PC mesasge boards and email loops - take your negativity over there. It's not appreciated or welcome over here.
Click to expand...
Amen, well said Carolyn!!!!
 
I agree wholeheartedly with Carolyn. Also, think about what HO has released in the past year - over 100 products with no main problems. THAT IS AMAZING!
 
Bottom line, we can better serve our customers now! I am thankful HO had the foresight to hold consultants' gifts back so when these babies fly off the shelves (or out of the warehouse) we don't have to stick "not available" sticker on the photos.
 
It is not negative, to be unhappy with this situation. Again this is not a gift, it is an incentive that was earned. I guess my question is why can't I raise a legitimate concern without being branded as being negative. Questioning HO's planning is not being disloyal. I refuse to say "why thank you for not fulfilling your end of the bargain." I am so happy to wait well into the selling season once again for a product that was supposed to ship tis month:mad: :grumpy: .
 
Teresa Lynn said:
I am happy they will delay the one I earned instead of selling defective ones than will need to be returned by customers later.
Click to expand...

Amen, sister!
 
It is unfortunate that the questionable product happens to be a part of Level 1, which impacts the highest number of consultants, but, some perspective, please. I mean, we come out with over 100 new products per year, and while I can only believe and assume HO does their absolute best to prevent these issues from happening, s**t does happen. As several have pointed out, I would rather be able to please our customers to the best effect I can, than to say, "See this great product? Well, I have it, but I'm not sure when you can get it." Not good customer service. Our customers do not need to know why we don't have it at the time, only that it is available. And, as someone else pointed out, it will mean getting another free product later on, so the "receiving" is spread out. If someone has that much frustration over a minor inconvenience, maybe you're in the wrong business...
 
Hello, Hello, just because I have a complaint does not mean that I am a new consultant!!!!!! Have been one for over four years and a member of chefsuccess for at least three. Slamming PC, I don't really think so. A legitimate complaint, not an erroneus one.
 
missyciccolella said:
Bottom line, we can better serve our customers now! I am thankful HO had the foresight to hold consultants' gifts back so when these babies fly off the shelves (or out of the warehouse) we don't have to stick "not available" sticker on the photos.
Click to expand...

Ooh, those stickers are SOOOO annoying!!!
 
LOL 6 messages posted just while I was writing mine... I guess this lit some fires, huh?!
 
colechef said:
No offense, but I think you might have been drinking the "Kool-Aide" for too long. At the very least a replacement should be offered. I have been incredibly understanding in the past when the same thing has happened. How many times does this have to happen? Accountability is not a bad thing. Yes, once again there was an apology for the inconvenience. Still not right in my book. Unfortunate!:mad:
Click to expand...
You obviously have no idea how production works. Pampered Chef doesn't MAKE the products, they order them from suppliers who have production centers or vendors who make them for them. It goes through a whole supply chain. PC is the last stop (before the customer), and a million things can go wrong before it reaches its final destination. They can plan and plan and plan, but in the end, it's up to other people to get it to them, and they can't control every little thing. You are trying to blame them for not giving you something you "earned", but they will!!They didn't say we'll NEVER get it, they said we'll get it LATER. You are making a huge mountain out of a tiny molehill, and you need to keep your negativity off the board. This is a supportive board to help you with your PC business, not to spew negativity and accuse people of drinking the "kool aide". My goodness, where did you come from?! Am I going to have to add you to my ignore list?? :grumpy:
 
colechef said:
It is not negative, to be unhappy with this situation. Again this is not a gift, it is an incentive that was earned.
Click to expand...

Nowhere does it say this scraper is a gift. Yes, it is an earned product.


colechef said:
I guess my question is why can't I raise a legitimate concern without being branded as being negative. Questioning HO's planning is not being disloyal. I refuse to say "why thank you for not fulfilling your end of the bargain."
Click to expand...

But you see, that is where you and most of us here disagree. The company IS fulfilling their end of the bargain. They are even going so far as to delay shipment to us so that we can offer the best customer service. They are giving us a leg up! I have PC products coming out of my ears and could care less when this scraper arrives. I have higher priced items to sell and will focus on doing that.

It's all in your perspective.
 
It is a valid concern and your issue should really be taken up with Home Office. They are the ones that need to hear your concerns. They won't hear them written here.
 
Ok, I just got online and read this. I HAVE to comment.

As an engineer that has dealt with manufacturing for most of my career, and as a businesswomen who outside of PC deals with customer service and decisions like this ALL the time, I think HO made a wise decision!

1. Due to production issues, we have not received...

We (PC and us) are RESELLERS not manufacturers. Try as we wish to dictate what our vendors send us, we have no control. Just as we have no control over not getting the Mega Scrapers as incentives, they have no control over the vendor getting their stock to them.

2. Production issues have been resolved...

Obviously their supplier is working hard to resolve this.

3. While we know it’s disappointing that Consultants will not have this item at the beginning
of the season, we feel that the delay is necessary in order to fill your customers’
orders.

I think this is very sincere and a wise decision...and we are NOT PC's best customers, we have CHOSEN to become consultants. I get my merchandise at a discount, PC chooses to give me products as I sell things. They don't have to give an incentive each month, they could choose to just give us our 20% or so. Earning merchandise is a bonus. I deal with this attitude at work too. Our company has made it very clear that our true customers come before us and if we go to our retail store and try to step in front of customers or demand better service because we work there, we should be reprimanded and I agree. Our employee discount is a perk not a requirement. In today's society we are SOOOO me oriented and think we are owed so much without working for it. We think of ourselves before serving others. Not a good thing!!!! ...and then we wonder why welfare and other programs at one time intended for good are WAY out of control!

4. A replacement should be offered?

Why? PC is selling to the customers, they can get them. Consultants will get them too, just a little bit later. If you want one sooner, buy it like the rest.

Ok, I'd better quit before I get too fired up...
 

Frequently Asked Questions

What is the reason for the Mega Scraper production delay?

The production delay for the Mega Scraper is primarily due to supply chain disruptions and increased demand for the product. These factors have impacted our ability to meet the expected production timeline.

How will this delay affect my sales as a consultant?

The delay may temporarily limit your ability to sell the Mega Scraper, but it also presents an opportunity to promote other products in the Pampered Chef line. We encourage you to focus on alternative items and continue engaging with your customers during this time.

When can we expect the Mega Scraper to be back in stock?

While we are working diligently to resolve the production issues, we do not have a specific date for when the Mega Scraper will be back in stock. We will keep consultants updated as more information becomes available.

What should I tell my customers who are waiting for the Mega Scraper?

You can inform your customers about the production delay and assure them that we are doing everything possible to expedite the process. Encourage them to explore other products that may meet their needs in the meantime.

Will there be any compensation or incentives for consultants affected by this delay?

Currently, there are no specific compensation plans in place for this delay. However, we are committed to supporting our consultants and will communicate any potential incentives or updates as the situation evolves.

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