Christmas Shipping Fiasco: Host's Package Delayed and Not Delivered on Time

Click For Summary

Discussion Overview

This thread discusses various experiences related to shipping delays and issues with FedEx during the holiday season, particularly concerning packages meant for Christmas delivery. Participants share their frustrations and recount specific incidents involving delayed or misrouted shipments.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration over a package that was supposed to arrive by Christmas Eve but was delayed and ended up in Indiana.
  • Another participant shared their experience of incorrect shipping information, stating that a package was marked as delivered when it was not.
  • Several users mentioned difficulties with FedEx's voice recognition system when trying to get information about their shipments.
  • One participant noted that they had multiple shows shipped, with only one experiencing significant delays, impacting a host's ability to send gifts on time.
  • Another participant described their ongoing communication with the home office regarding shipping issues, highlighting a lack of responsiveness from customer service.
  • One participant recounted a situation where they were promised overnight shipping, but the package took longer than expected, leading to further complications.
  • Several users expressed a general dissatisfaction with both FedEx and the home office's handling of shipping orders, particularly during the busy holiday season.

Areas of Agreement / Disagreement

Views differ among participants regarding the effectiveness of customer service and shipping reliability, with many expressing frustration but no clear consensus on solutions or outcomes.

Contextual Notes

Participants are primarily Pampered Chef consultants sharing personal experiences related to shipping challenges during the holiday season, reflecting a broader concern about service reliability during peak times.

Who May Find This Useful

Consultants experiencing similar shipping issues or those interested in understanding the challenges faced by peers during busy seasons may find this discussion relevant.

wadesgirl
wadesgirl
Gold Member
Messages
11,383
I did an adjustment for a host on Tuesday. An item a guest wanted BY Christmas Eve was left out of the box. I was told on Tuesday they were sending it 2nd day air. Originally it said the estimate ship date was today. Today, the package is in Indiana!!! It took over 1 1/2 days for the package to be picked up by FedEx (finally yesterday at 8 p.m.!) and now it's in Indiana. I live 6 hours WEST of HO, not in Indiana. Now it's saying it will be delivered Christmas Eve which is not when I told them the guest needed it by! I had the rep promise me this would be here by Christmas Eve she said no problem since it was going 2nd day air. Now they are telling me that she should have sent it overnight! I'm so mad at this. I'm waiting for a supervisor to call me back.

Sad part is the same host did her own adjustment from the show she booked from and it shipped regular FedEx the same day and is on the truck to be delivered today! :mad: :mad: :mad: :mad:
 
I had a problem yesterday about the shipping info being wrong - it said that it was delivered (85 minutes away) and it wasn't - it was on the truck to be delivered to my home yesterday

Call FedEx 800 462 3339 and ask them for more info on the tracking status

When you call say 'Track a Package' then say 'Speak to someone' that way you will get through right away.
 
  • Thread starter
  • #3
I HATE FedEx's voice recognition!! It never understands what I say no matter how clear I try to say it. I'm going to wait to see if HO calls me back and then I'll call FedEx. I just don't want to disappoint this customer who needs this. We submitted the original show in time for Christmas Delivery (actually, in time for the whole show to arrive yesterday according to HO's timetable). Luckily it came early enough for us to try to get the product in time but not when this crap happens!
 
Can I gripe about Fed-Ex too???
I submitted 3 shows last week. All have been delivered thanks to speedy home office except one box that for some reason is floating all over PA this week!!! It of course would be the one that the hosts mother in law is waiting on to send out gifts that I of course assured her would be there in time. And they would have if Fedex hadn't lost this box!
 
  • Thread starter
  • #5
At least your box is in the same state!

I did finally call back to speak with the supervisor who told me that she told the original rep to call me. I think they've been calling my home number. Come on people, there is two numbers on my profile, if you don't get me at one number, isn't that the reason why there is a secondary number? That's changed now, they only have my cell number to call me at. Anyway, they don't know what happened and are overnighting the product to my host.

Funny part, about an hour ago, the host called me to find out what happened. She got a box from FedEx and thought it was this adjustment and discovered it was the adjustment she did (they both shipped on the same day). She couldn't figure out why the other product arrived but not the one they 2 day aired! Maybe because it's in Indiana!

Which reminds me I need to call her back and let her know!
 
It may be in the same state however it is still not delivered. It said out for delivery this am, and now is saying delivery delayed rescheduled for next business day. This stinks, it shipped on the 16th! I already had to drive over the trivets I bought for gifts for a guest who needed them. I give up!
 
Guess what!! this package still hasn't been delivered!!! I have no idea why! and I don't think fed ex does either!
 
Amy - call HO still tonight and report the issues. They can do a tracer and/or reship it.
 
  • Thread starter
  • #9
I forgot I posted this! Let's just say my situation did not get any better. I was back on the phone with HO Friday morning and most of the evening on Friday. Let's just say it's really irritating when they "transfer" you to a supervisor (I gave up talking with normal reps) only to get voicemail that they won't return. Then you have to call back and wait again! Veriy irritating. I do need to send an email about my experience, it was very unprofessional and not what PC should represent themselves as!
 
I emailed HO yesterday, it isn't their fault, however they need to know that when fed-ex messes up it is pretty royally! There still is no update on the package yet. Yesterday "they" said it was to be delivered today, I told the Customer service rep at fed-ex that I don't believe "them". He laughed, but said there wasn't much we could do!
 
  • Thread starter
  • #11
My issue was from both sides!! FedEx and HO screwed up!
 
wadesgirl said:
My issue was from both sides!! FedEx and HO screwed up!
Click to expand...

I just got off the phone with HO AGAIN! They are very bad when it comes to ordering off the PWS. At least 6 -7 times I have had overnight orders @ 35.00 a pop & get then in 2-3 days. Now I am waiting for 2 orders placed yesterday due to arrive tomorrow, that have not been shipped yet! I'll keep you posted. What we need to do is go over the supervisors heads because after a year of not fixing the problem, then someone else has to fix it. A few times they gave me back to 6.00 difference, but they dont seem to understand that when someone overnights they want it overnight! once they said I ordered it at 2:00PM, when I know I ordered at 6:00AM. If I dont get them tomorrow, it says I have to wait till Jan. 2nd:eek: HO just doesnt understand, people that pay big money for shipping want it when its due to arrive! So I know what you're going through, I just hope it gets cleared up right away....:(
 
  • Thread starter
  • #13
My 2 day ship was actually 5 days by the time that they got it. When I finally talked someone at HO on Friday (after is shipped 2nd day on Tuesday) they told me that the first day didn't count because it was after the deadline. I understood that but if it shipped on Wednesday, two days would have been Friday! Duh! Then they overnighted it on Friday morning but I had to call back because it still hadn't shipped as of 5 p.m. and they told me that it was on 2 day air again! Um no! They told me they were overnighting it! I spent the whole evening back and forth with them because I wanted a supervisor to tell me that it was taken care of since I was out with my neices and wouldn't be home until after midnight.

I also called back later because I wanted an email address of someone above the supervisors to let them know how much of a headache it was and she couldn't even tell me that, I have to send an email to solution center with "send to customer service director" in the subject line. I haven't had a chance to email but I still plan on it, this is something that they need to be aware of since it took me several phone calls to get a $15 product shipped and is COSTING them in shipping since they had to ship it twice and want the original shipment back.
 
I totally understand & it is something to be taken care of, but after a year & still NO better, I'm starting to give up! I do ALOT of online shopping & when I pay alot to have something overnighted or 2 day I ALWAYS get it, I dont understand why HO cant get it....:(
 
  • Thread starter
  • #15
I made the first lady promise me more than once that it would get here BY Christmas eve, nope, the original package was delivered at 2 p.m. Christmas Eve after my host already left for out of town. She also didn't tell me that day that it was past the deadline to go out that day but it was also sat on for over 18 hours before FedEx did anything with it. And took a quick trip through Indiana!
 
Check out the rant I didunder Chef's Lounge "I HATE FEDEX!"
Such a pain in the you know what so I feel for you!
 
  • Thread starter
  • #17
I saw that one! I know that they were probably swamped/over worked around Christmas but they should be prepared knowing that the season was coming. I'm still trying to figure out how my box got to Indiana before coming this way!
 
Well when I called the UNsolution center earlier today, they promised my orders were to be shipped between 4-5....it is now 6:15 & they have not shipped yet.....:(
 
I have the nicest little FedEx man! He always brings a treat for my dogs and he always leaves the packages on my front porch which is very long and COVERED. However, the last two times I received something from PC they were both left at the side door at the kitchen...........no porch, no cover, out in the weather. One was a package of books I received for recruiting someone and the other was my mom's Christmas present. I saw the box out there one day but thought it was one I had received the week before and was throwing the box out with the trash. For some reason, I decided to pick it up and noticed it had never been opened. I don't think it was the same FedEx guy because he wouldn't leave it on the side. What would have happened if it had rained and ruined my books? My house has a front porch that runs the length of the house and the whole thing is covered. I don't know why they left those two packages on the side, out in the weather. Luckily it hadn't rained at the time.

Also, I placed a supply order on Dec 22 and it still says "receiving". Has anyone else ordered supplies around that time and hasn't received them. I need invitations for my Jan shows and I thought they would be here by now!
 
  • Thread starter
  • #20
:grumpy: Ugh, you just reminded me I need to call back!!! My host called me last night to tell me she was back in town and what to do with the 2nd set of stuff. I called HO and the lady was supposed to call me back with the reference number and NEVER DID!! I am getting so irritated with this situation. Now I have to call back again. :mad: :grumpy:
 
pamperedcheermom said:
Also, I placed a supply order on Dec 22 and it still says "receiving". Has anyone else ordered supplies around that time and hasn't received them. I need invitations for my Jan shows and I thought they would be here by now!
Click to expand...

I ordered my new consultant's kit on the 26th and at the top of the shipping status page it says "currently shipping show orders received through Dec. 21", so my guess is they're backlogged. Sigh... :( I was hoping my kit would be sent out pretty quickly...

Do they pack and ship orders on Saturdays or are they closed?
 
Probably people are on Christmas vacation, and they are running a skeleton crew in the warehouse this week. Also, I think new consultant kits ship differently than show orders, so I wouldn't go by what the shipping tracker says regarding shipping dates for shows.
 
Joy - Consultant kits ship at a different pace that show orders so don't worry about that.Check your adjustment screen to see if it shows up yet.
 
Under frequently visited sites on the right hand on CC choose: Product AdjustmentClick I have read box...and then click continueClick Can't remember show orderClick findLook for a number in this format:XXXXXXGXXXX Where the 1st 6 X's are your consultant IDGo to FedEx.com/trackingTrack by reference numberEnter the number above in the boxEnter your zip code and location (United States)
...and track...
 
I just did what you suggested, but nope - nothing! I got as far as the find page, clicked on show type and chose new consultant kit, and was told no orders were found that matched that criteria. :(

Oh well...maybe Monday...
 
There should be a tracking link on your Welcome to PC email. The one that gives your consultant number, important dates, etc. It will say "Click here to log into Consultant's Corner so you can track your kit." It's right under your 30 and 90 day dates. ;)

Welcome to PC and good luck with your new biz!
 
I did and it still just says received. I was just doing that b/c they said that new consultant kits are shipped differently. But as of one minute ago...it still just says received.

Do they have warehouse workers on Saturdays? Is there a chance it will go out Monday? (boy am I cutting it down to the wire!!)
 
They probably won't be working today but it may still go out today (later in the day) or Monday. Just check again on Monday. I know it is hard to wait, but it will come.

They usually update the website and systems the day AFTER it shipped.

If it doesn't show try tracking anyway just in case it did go and not on the website yet.

Try:

545454G0001
545454G0002

Where 545454 would be replaced with your consultant ID.

Kits are usually G0001 or G0002 for new consultants.

Otherwise, deep breath, it will come!!!! :)

Besides, your 30 days doesn't start IMMEDIATELY. :)
 
Um, yes. The 30 days starts on the estimated delivery date. Unless you receive it late and can show HO that it came later. Then they'll bump it out a couple days.
 
My 30 (well, 60 :D) days start on Jan. 3rd. I have my grand opening on the 6th...and was hoping for at least a few days to play with and explore/use the products before my show. It still says recieved and that's it on the tracking page. The little tips that Janet has offered only net me a saying in red lettering: No orders were found. And with Tuesday being a holiday, I'm a little worried that I won't get it in time. Silly me for waiting until the day after Christmas to buy myself extra days. :rolleyes:

Not meaning to stress, but I'm just so excited and anxious to get my grubby little hands on the products!! :chef:
 

Frequently Asked Questions

What should I do if my Pampered Chef host package is delayed during the Christmas shipping season?

If your Pampered Chef host package is delayed, first check the tracking information provided in your shipping confirmation email. If the package is still not delivered after the expected date, contact Pampered Chef customer service for assistance. They can provide updates and help resolve any issues with your order.

Will my guests still receive their orders on time if the host's package is delayed?

Unfortunately, if the host's package is delayed, it may affect the timing of guest orders, especially if the host's package contains items needed for the party or event. It's best to communicate with your guests about the situation and keep them updated on any changes to the timeline.

Can I get a refund or replacement if my host package is not delivered by Christmas?

If your host package is not delivered by Christmas, you can reach out to Pampered Chef customer service to discuss your options. They may offer a refund or replacement depending on the circumstances and the policies in place regarding shipping delays.

What are the common reasons for shipping delays during the holiday season?

Shipping delays during the holiday season can occur due to increased demand, weather conditions, or logistical challenges faced by shipping carriers. It's important to place orders early and allow extra time for potential delays during this busy period.

How can I prevent shipping issues for my Pampered Chef parties in the future?

To prevent shipping issues for future Pampered Chef parties, consider placing orders well in advance of the event date, especially during peak seasons like Christmas. Additionally, keep track of shipping deadlines and communicate with your guests about potential delays to manage expectations.

You must log in or register to reply here.

Similar Pampered Chef Threads

Oh What Happened With the 2 Day Shipping??
  • DeeDee616
    • Business, Marketing and Customer Service
Replies
14
Views
2K
janetupnorth
Ho, Ho, NO! Pampered Chef's Late Christmas Delivery Fiasco
  • mconsola
    • Business, Marketing and Customer Service
Replies
9
Views
2K
pclinskie
Rant Delayed Christmas Show Shipment: Any Updates on Unshipped Orders?
  • smspamperedchef
    • Business, Marketing and Customer Service
Replies
4
Views
2K
smspamperedchef
Guaranteed Shipping for Urgent Deliveries | What to Do if Delivery is Delayed?
  • cmdtrgd
    • Business, Marketing and Customer Service
Replies
4
Views
2K
AnaCash
Why Was My FedEx Package Delivered to the Wrong Address?
  • momoftwins
    • Business, Marketing and Customer Service
Replies
28
Views
4K
quiverfull7
My Package Was Delivered to the Wrong Address - Has This Happened to You?
  • Tara1021
    • Business, Marketing and Customer Service
Replies
17
Views
2K
rennea
Why Is My UPS Package Delayed by the Receiver's Holiday?
  • erinyourpclady
    • Business, Marketing and Customer Service
Replies
2
Views
1K
Admin Greg
How can I handle late shipping for my customer's Christmas gift?
  • irishpamperedchef
    • Business, Marketing and Customer Service
Replies
20
Views
2K
BethCooks4U
Product Adjustments: How to Handle Missing and Broken Items from a Catalog Show
  • chef.katie
    • Business, Marketing and Customer Service
Replies
4
Views
2K
AnaCash
Too Late for Indiv Order for Christmas?
  • kam
    • Business, Marketing and Customer Service
Replies
8
Views
1K
BethCooks4U
Back
Top