Chocolatejunkie
- 38
Host Coaching Timing: Tips and Tricks for Successful Calls and Emails
- Thread starter Chocolatejunkie
- Start date
Click For Summary
Discussion Overview
This thread explores various approaches to timing host coaching calls and the use of emails versus phone calls among Pampered Chef consultants. Participants share their personal experiences and strategies for effective communication with hosts leading up to shows.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant, identifying as a consultant, mentions making three calls: 21-28 days, 10 days, and 2 days before the show, using emails primarily for sending specials and recipes.
- Another participant shares their experience of delivering a host packet a month prior and following up with a call a few days later, adjusting their timing based on the use of downloadable invitations.
- Several users mention using reminders and checklists to ensure all necessary topics are covered during calls, with some preferring personal calls over emails for better engagement.
- One participant describes sending a "Beat This" postcard with incentives for hosts based on guest sales, calling to discuss the menu ten days before the show, and making final arrangements two days prior.
- Another participant discusses the idea of offering cookware sets as incentives for hosts achieving certain sales thresholds, sharing their own experiences with giving away smaller items like batter bowls.
- Some participants inquire about the logistics and financial implications of offering cookware sets, discussing potential commission impacts and pricing strategies.
Areas of Agreement / Disagreement
Views differ on the timing and methods of host coaching, with no clear consensus on the best approach. Participants share a variety of strategies and experiences without agreeing on a single method.
Contextual Notes
The discussion reflects a range of personal practices among consultants regarding host coaching, emphasizing individual preferences and experiences rather than a standardized approach.
Who May Find This Useful
Consultants looking for insights into effective host coaching strategies and timing may find the shared experiences beneficial for their own practices.
cathyskitchen
Gold Member
- 2,704
I reset mine in P3 to reflect what I do. 1st call is usually 21 - 28 days before the show, 2nd call is usually 10 days before the show, and 3rd call is usually 2 days before the show. If I am trying to call and don't get a response, I try email, but usually I only send specials and recipes through email and follow up personally on the phone. That's always the best way to host coach, so you don't forget to talk about anything and you know they understand. I also use the Host Information Forms that are on the "Downloads" section on CC - they make it easy to remember to talk about everything during each call, and then I have one sheet that has everything regarding the show (recipe, notes about host, family, products, etc.). HTH!
pamperedgirl3
- 2,084
I deliver or mail the host packet a month before the show if I didn't already give it to them (if they booked from a show). Then I call a few days after that to go over it. I used to call a week before the show for recipes, but now I am using the downloadable invitations through CC, so I will be calling them for the recipe (or at least the theme) before I mail out the invites (about 2 weeks before show). Then I call 1-3 days before the show for directions, guest count, etc.
Now I will probably also be sending a follow up email to my first call with the recipe choices for each theme. That way they can either let me know via email (saving me a second phone call), or it will make for a shorter 2nd call b/c I won't have to describe each choice.
Now I will probably also be sending a follow up email to my first call with the recipe choices for each theme. That way they can either let me know via email (saving me a second phone call), or it will make for a shorter 2nd call b/c I won't have to describe each choice.
lockhartkitchen
- 2,154
I use the reminders on PP to personally call host. I changed call two to 7 days out from show. If I haven't given them the packet at the show, I mail 30 days before show and follow up with a phone call within 3 days of mailing the packet. I have a check list I downloaded from PC that I use to make sure I mention everything that I want to cover. I mail invitations for host, so on the first call, I ask hosts which them show appeals to them (not individual recipes yet) This helps when ordering invitations. Second call will be my recipe choices. Since I have used personal calling over emailing, I have had more successful shows.
raebates
Staff member
- 18,217
I call a couple of days after they get the kit to ask if they have any questions and make a few suggestions (invite everyone, start your wish list, etc.).Two weeks before the party, I send a "Beat This" postcard. I offer a Small Batter Bowl if their guest sales are over $500, an Executive Saute Pan if sales are over $1,000, and a set of Executive Cookware if sales are over $1,500.Ten days before, I call to make sure everything's on track and to discuss the menu.One week before, I send a postcard with suggestions to make reminder calls, ask everyone if they want to order or schedule a show, etc.Two days before, I call and make final arrangements--number of guests expected, details for finding house, etc.
raebates
Staff member
- 18,217
That's actually an idea I got from someone at NC who has a show average of over $800. She said that the only change she'd made was to offer a set of cookware to anyone who had sales over $1,500. She said she'd given away a few. I just started offering the set in August, so I haven't given any away yet. I'd be happy to do it, though. I regularly give away small batter bowls (my show average is about $575.) I've given away a few of the Executive Saute Pans in the past year, since I started offering it.
Christ Follower
Gold Member
- 4,976
Addie4TLC
Silver Member
- 930
GourmetGirl
Silver Member
- 2,299
Addie4TLC said:
I was wondering that same thing... what restrictions do you have on it? If your commission on the show is $375 (that's at the $1250 level with your raise, 25%), and 1/2 price on the 5-piece set is $112.50, I guess that still leaves a pretty huge commission... or do you do it under her 30% discount = $157.50 then you make your commission on that ($39.38), which brings the price to $118.12? Just wondering...
Addie4TLC
Silver Member
- 930
GourmetGirl said:
That last scenario sounds like the way to go, win, win especially with the Pan-o-rama! She would also be covered as far as the guarantee. Wait... I just re-read your post.... and both seem like good options with the first being a little cheaper. And this month we have that 60% option to use!!!
Last edited:
GourmetGirl
Silver Member
- 2,299
Addie4TLC
Silver Member
- 930
raebates
Staff member
- 18,217
Here's the postcard I use. I usually print it on very bright card stock.
As for your questions, every once in a while I have host who doesn't use all of her half-price items. In that case, I'll add it at half-price. Otherwise, I simply add it to the host order, taking advantage of the discount. As I said, I haven't been able to give away a set . . . yet.
As for your questions, every once in a while I have host who doesn't use all of her half-price items. In that case, I'll add it at half-price. Otherwise, I simply add it to the host order, taking advantage of the discount. As I said, I haven't been able to give away a set . . . yet.
Frequently Asked Questions
What is host coaching and why is it important?
Host coaching involves guiding and supporting your hosts before, during, and after their parties to ensure a successful event. It's important because it helps hosts feel confident, increases guest engagement, and ultimately boosts sales and bookings for your business.
When should I start coaching my hosts?
Start coaching your hosts as soon as they agree to host a party. Initial communication should occur within 24 hours to set the tone and establish expectations. Continue coaching throughout the planning process, leading up to the party date.
What are some effective tips for making coaching calls?
During coaching calls, be enthusiastic and positive. Prepare an agenda to keep the conversation focused. Ask open-ended questions to encourage hosts to share their thoughts and ideas. Additionally, provide them with helpful resources and tips to make their party a success.
How can I effectively use emails for host coaching?
Use emails to reinforce key points discussed during calls and provide additional resources. Keep emails concise and visually appealing, using bullet points for easy reading. Include reminders about important dates and tasks, and encourage hosts to reach out with any questions.
What should I do if a host seems unresponsive or disengaged?
If a host is unresponsive, reach out with a friendly reminder and express your excitement about their party. Try to understand any obstacles they may be facing and offer solutions. Personalize your communication to make them feel valued and motivated to engage.
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