raebates
07-20-2007, 09:19 PM
Presenters: Ivalisse Page and Tammy Loiselle
Become intentionally positive in your self-talk.
If you leave a message leave them curious. If you’re calling about a special, let them know there’s a special, but don’t give them the details. Make them want to call you back.
Following up? Ask if anything has changed since the last time you talked.
Tuesdays are the best days to send emails.
Suggested reading: Thinking for a Change by John Maxwell. Here's a quote from the book:
Changing my thinking changes my beliefs.
Changing my beliefs changes my expectation.
Changing my expectation changes my attitude.
Changing my attitude changes my actions.
Changing my actions changes my performance.
Changing my performance changes my life.
Send a “complimentary catalog” to people who place an online order with you. They probably didn’t really look through the online catalog.
During calls, ask them how often they want to be updated about specials.
The phone is a way to act on the PC purpose statement.
Service can set me apart and build loyal customers.
When setting a schedule, make contacts first.
Who to call:
Outside orders to thank them
Past hosts
Online orders
Definition of a professional—someone who does what they have to do, even when they don’t feel like it.
The best time to call is when it’s best for you. If it’s inconvenient, you won’t do it consistently.
Become intentionally positive in your self-talk.
If you leave a message leave them curious. If you’re calling about a special, let them know there’s a special, but don’t give them the details. Make them want to call you back.
Following up? Ask if anything has changed since the last time you talked.
Tuesdays are the best days to send emails.
Suggested reading: Thinking for a Change by John Maxwell. Here's a quote from the book:
Changing my thinking changes my beliefs.
Changing my beliefs changes my expectation.
Changing my expectation changes my attitude.
Changing my attitude changes my actions.
Changing my actions changes my performance.
Changing my performance changes my life.
Send a “complimentary catalog” to people who place an online order with you. They probably didn’t really look through the online catalog.
During calls, ask them how often they want to be updated about specials.
The phone is a way to act on the PC purpose statement.
Service can set me apart and build loyal customers.
When setting a schedule, make contacts first.
Who to call:
Outside orders to thank them
Past hosts
Online orders
Definition of a professional—someone who does what they have to do, even when they don’t feel like it.
The best time to call is when it’s best for you. If it’s inconvenient, you won’t do it consistently.