DebbieSM
- 289
Help! I Just Updated Pampered Partner and Need Assistance
Click For Summary
Discussion Overview
The thread centers around participants discussing their experiences and challenges with updating the Pampered Partner software, particularly in relation to ordering supplies and managing product lists. Several users share their personal experiences and seek assistance regarding the update process.
Discussion Character
- Anecdotal
- Opinion-based
Main Points Raised
- One participant, identifying as Debbie, expresses confusion about not seeing item numbers after updating Pampered Partner and seeks help.
- Another participant suggests that updating the product list is necessary in addition to the program update, sharing their own successful experience with placing a supply order after doing so.
- Debbie acknowledges that she did not update the product list and appreciates the guidance provided.
- One participant mentions concerns about whether updating would erase old products if shows are still being entered, seeking clarification on this issue.
- Another participant reassures that the update should not affect previously entered shows and explains how the system manages product availability based on show dates.
- One user asks whether they need to reinstall Pampered Partner with a new CD received in their fall sample paperwork kit, expressing uncertainty as this is their first seasonal change.
- A participant responds that inserting the new CD will not erase old data, providing a simplified explanation of the process.
Areas of Agreement / Disagreement
Views differ regarding the necessity of updating the product list alongside the program update, but there is no clear consensus on the impact of updates on old products in the system.
Contextual Notes
The discussion reflects the experiences of participants navigating software updates during a seasonal change, highlighting varying levels of familiarity with the process.
Who May Find This Useful
Consultants who are new to using Pampered Partner or those experiencing similar issues with software updates may find the shared experiences and insights helpful.
C
chefjanet
Did you update the product list?Did you make sure that you did an "Update Product List" as well as the program update? It is on the UPDATE button across the top of the screen. If you just update the program, the new item numbers will not necessarily appear. I just placed a supply order the other day after doing a "Product List" update, and all the new item numbers were there. Good luck! Let us know if you are still having a problem...
DebbieSM
- 289
C
chefjanet
You're welcome!Glad I could help! As we've all learned the hard way, things get easier the more times you do them! Good luck and keep asking for help when you need it.
-Janet Hoffman
Indep. Sales Director with The Pampered Chef
[email protected]
www.pamperedchef.biz/chefjanet
-Janet Hoffman
Indep. Sales Director with The Pampered Chef
[email protected]
www.pamperedchef.biz/chefjanet
PCALISON437613
- 36
DebbieSM
- 289
rwesterpchef
- 503
chefloriray states: "When we do all the updates...wont it erase some of the old products if we are still putting shows in? I understand doing new product updates for fall but what if we are ordering things that will be discontinued, will those item # be erased from the system?"
No. Pampered Partner update should not affect the shows you still have open from prior months. Their program runs off of an access database in the background. This database knows what products are available, based on the DATE you enter for the show. If you enter the show is September, it will allow you to enter September products (perhaps not the special, haven't checked to see if that update was already loaded or not. I usually run an update 1 or 2 x's a month.) If you try to enter a discontinued product, it will tell you that there is no such number.
If you enter a show in September, that was held in June, it will know the June specials, and products that were available in June. It will allow you to purchase those discontinued items, but will not allow you to purchase items available in September.
One time the new PP had an error and they put out an update rather quickly, but I haven't spotted any issues yet. Granted, I have only entered a pretend show for September.
HTH!
No. Pampered Partner update should not affect the shows you still have open from prior months. Their program runs off of an access database in the background. This database knows what products are available, based on the DATE you enter for the show. If you enter the show is September, it will allow you to enter September products (perhaps not the special, haven't checked to see if that update was already loaded or not. I usually run an update 1 or 2 x's a month.) If you try to enter a discontinued product, it will tell you that there is no such number.
If you enter a show in September, that was held in June, it will know the June specials, and products that were available in June. It will allow you to purchase those discontinued items, but will not allow you to purchase items available in September.
One time the new PP had an error and they put out an update rather quickly, but I haven't spotted any issues yet. Granted, I have only entered a pretend show for September.
HTH!
kitchenqueen
- 420
kitchenqueen
- 420
Frequently Asked Questions
What should I do if Pampered Partner won't open after the update?
If Pampered Partner won't open after the update, try restarting your computer and then relaunching the application. If the issue persists, ensure that your operating system meets the minimum requirements for the latest version of Pampered Partner. You may also want to uninstall and reinstall the application to resolve any potential installation issues.
How can I recover my lost data after the update?
If you have lost data after the update, check if you have a backup of your data files. Pampered Partner typically creates backups automatically, so look for any backup files in the designated folder. If you cannot find your data, contact Pampered Chef support for assistance in recovering your information.
Why is my Pampered Partner running slowly after the update?
If Pampered Partner is running slowly after the update, it may be due to insufficient system resources. Close any unnecessary applications running in the background to free up memory. Additionally, check for any updates to your operating system or drivers that may improve performance.
Where can I find tutorials or guides for the new features?
You can find tutorials and guides for the new features in Pampered Partner on the Pampered Chef website under the 'Resources' or 'Training' section. Additionally, consider joining online forums or social media groups where other consultants share tips and experiences regarding the latest updates.
How do I report a bug or issue with the updated version?
If you encounter a bug or issue with the updated version of Pampered Partner, report it directly to Pampered Chef support through their official website. Provide detailed information about the issue, including steps to reproduce it, your operating system, and any error messages you received. This will help the support team address the problem more effectively.
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