KHolmes
- 45
I am two months into my consultant days with Pampered Chef and I am loving every minute, but I know that I need to follow up with the customers to make sure everything is ok, future product sales, possible hosts, etc. I know all this - my problem is I never know when to call people. My first few shows everyone had email addresses so I just emailed them to thank them and make sure everything was ok. I also suggested different uses for the main products they purcahsed. Most responded back with thank yous and how much they love the products.
My thought was that if they did not respond back by email I could then call and follow up that way. But with the email I am not bothering them in the middle of dinner, bath time, tv time, etc. So my past 2 shows have not had many email addresses, so I decided to try some calls. It was not good - I felt like I was bothering most of them or they were annoyed that I called. I did tell them who I was and remind them of whos party I was from and then asked if it was a good time. They all said no and before I could really ask what would be a better time, they were off the phone. I started with the guests that had spend the most money ($100 +) and they had major products purcahsed (most likely host as well), but no bite.
So my questions am I calling at a bad time? How do you decide when to call? I thought between 7 and 8 at night would be ok because 5 or 6 people are getting home, cooking, etc. Most of them only leave 1 phone so I am using that phone. If they have multiple then I look at the one that is checked, but not all of them check off a contact (phone or email), so do I just not call them.
Any help is appreciated.
My thought was that if they did not respond back by email I could then call and follow up that way. But with the email I am not bothering them in the middle of dinner, bath time, tv time, etc. So my past 2 shows have not had many email addresses, so I decided to try some calls. It was not good - I felt like I was bothering most of them or they were annoyed that I called. I did tell them who I was and remind them of whos party I was from and then asked if it was a good time. They all said no and before I could really ask what would be a better time, they were off the phone. I started with the guests that had spend the most money ($100 +) and they had major products purcahsed (most likely host as well), but no bite.
So my questions am I calling at a bad time? How do you decide when to call? I thought between 7 and 8 at night would be ok because 5 or 6 people are getting home, cooking, etc. Most of them only leave 1 phone so I am using that phone. If they have multiple then I look at the one that is checked, but not all of them check off a contact (phone or email), so do I just not call them.
Any help is appreciated.
