Venting: Dealing with Unexpected Commission Cuts

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Discussion Overview

This thread features participants sharing their frustrations regarding unexpected commission cuts related to sales and order processing within the Pampered Chef system. Several users recount personal experiences with customer service interactions and the impact of commission adjustments on their sales figures.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses frustration over a commission cut due to a misunderstanding about a host special discount.
  • Another participant shares their experience of feeling that the communication from customer service was inadequate regarding how commission adjustments would affect overall sales.
  • Several users mention the importance of double-checking sales figures to avoid similar issues in the future.
  • One participant suggests finding alternative ways to place orders to circumvent the commission issue, while another warns that it may be too late to resolve the situation.
  • Some participants empathize with the original poster, acknowledging that such experiences are common and can be frustrating.
  • Another participant notes that customer service representatives may not always have complete information about individual sales, which can lead to misunderstandings.

Areas of Agreement / Disagreement

Views differ among participants regarding the handling of commission cuts and the communication from customer service. While some express understanding and empathy, others highlight the need for clearer communication from the company.

Contextual Notes

Participants share personal experiences related to commission calculations and customer service interactions, reflecting the challenges faced by consultants in managing their sales and commissions.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who have encountered similar issues with commission cuts or who seek to understand the experiences of others in the community.

N
nbittermann
Messages
35
Hi all- I have kinda a vent to share. I am in my SSM2 and Pampered Partner said my monthly sales was 1252.59. Thats is according to the monthly sales diary. Which I was told what I should be checking. Anyways PC had 263.45 for a show and i had 295.45. I called them about it and they said that I had accidentally taken 20% off a host special (which I did cause I couldn't figure it out!) So they called me after I submitted the show and told me they were taking 8.50 outta my commision. I said that was fine. They never said it would affect the com. sales. So I called PC today and they won't do anything about it. I said I would buy 32.00 so I would be at the 1250 and the lady I talked to was so rude! Any advice?? Let me know if you think I can resolve this or if I'm just ouut luck! Thanks so much! Figures this would happen on the one month of stuff that I REALLY wanted! :mad:
 
That is aweful!I could definately understand your frustrations. They probably would not let you do it because our orders do not go towards incentives or commission. Try your very best to give yourself a cushion in case of mistakes. I always figure out my total myself, so I know it is correct. So sorry this happened to you, but try not to get discouraged. :)
 
nbittermann said:
Hi all- I have kinda a vent to share. I am in my SSM2 and Pampered Partner said my monthly sales was 1252.59. Thats is according to the monthly sales diary. Which I was told what I should be checking. Anyways PC had 263.45 for a show and i had 295.45. I called them about it and they said that I had accidentally taken 20% off a host special (which I did cause I couldn't figure it out!) So they called me after I submitted the show and told me they were taking 8.50 outta my commision. I said that was fine. They never said it would affect the com. sales. So I called PC today and they won't do anything about it. I said I would buy 32.00 so I would be at the 1250 and the lady I talked to was so rude! Any advice?? Let me know if you think I can resolve this or if I'm just ouut luck! Thanks so much! Figures this would happen on the one month of stuff that I REALLY wanted! :mad:
Click to expand...
Well maybe you could find an indivdual order for 32 or more??? just an idea but i would be kind of bummed too. Sounds like it was mistake and its hard when you dont get things right :(
 
I understand your frustration. We have all had learning situations. Try to "build a bridge and get over it" and move on. Holding onto negative feelings will not help.
 
  • Thread starter
  • #5
not negative, just madHey all- I just think they should have told me 3 weeks ago when they called about the 8.50 out of my commision that they should have said- by the way this will also take $30.00 off your commisionable sales, please make a note of that. Then I would have been fine with it and placed a $30.00 order! I'd still place an order to get my free stuff and my director thought they would, but no. Bummer!!!
 
Why don't you just put your order under your husband or mother name they'll never know AND you will get the comission AND the free stuff.
 
sweet said:
Why don't you just put your order under your husband or mother name they'll never know AND you will get the comission AND the free stuff.
Click to expand...
Is this maybe from last month's sales and that's why it's too late to do anything? Thats' what I got from the original post. So, it doesn't matter who the order would go under since bottom line is it's too late.

That is a huge bummer! I'm so sorry this happened to you. :(
 
It would have been really nice if they had told you that when they called. Maybe they didn't check to see that you were a new consultant and assumed that you would know that. Who knows. Hind site is 20/20. I know you are bummed and I do understand.
 
That would be so frustrating. I would be mad too. Hopefully you will be able to earn all the October products in August. Maybe that will help you feel a little better. :o
 
Sorry to here about the mishaps. One thing like Becky said if its passed the month you cann't. My Mother in Laws name is the same as mine and so they don't go by that unless you checked it as a non commissioned consultant order. Also we should not assume the Customer Service person has the numbers for ours sales or knows the program and how it works. It would be good for them to know, but when I get called for an order issue its this is the problem and when it needs to be resolved for a commission payment.

Good Luck
 
  • Thread starter
  • #11
almost got itWell I talked to field services, order procc and pampered partner. I say it's the software that caused it since it said one order was $32.00 more then what it should have said. So I talked to PP and they were going to send an authorization to field services, but then the SR tech refused it. So close. I told them I didn't care about commision on the 30.00 I just wanted the free stuff! Oh well. Now I have to buy it all!!! Sucky
 

Frequently Asked Questions

What should I do if I experience an unexpected commission cut?

If you experience an unexpected commission cut, the first step is to review your sales and commission structure to understand the reason behind the cut. Reach out to your team leader or company support for clarification and guidance on how to adjust your sales strategy moving forward.

How can I prevent future commission cuts in my direct sales business?

To prevent future commission cuts, focus on diversifying your sales channels and building a robust customer base. Regularly engage with your customers, offer promotions, and maintain consistent communication to keep your sales steady. Additionally, stay informed about any changes in commission structures from your company.

Is it common to face commission cuts in direct sales?

Yes, commission cuts can occur in direct sales, especially if there are changes in company policies, market conditions, or individual performance metrics. It's important to stay adaptable and proactive in your sales approach to mitigate the impact of such changes.

How can I stay motivated after a commission cut?

Staying motivated after a commission cut can be challenging, but setting new goals and focusing on personal growth can help. Surround yourself with supportive peers, seek mentorship, and remind yourself of your past successes to regain your confidence and drive.

What resources are available for dealing with commission cuts?

Many direct sales companies, including Pampered Chef, offer training resources, webinars, and support groups to help consultants navigate challenges like commission cuts. Utilize these resources, connect with fellow consultants, and consider seeking advice from experienced leaders in your organization.

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