Ordering a Replacement Part for Rectangular Chillzane Platter

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Discussion Overview

This thread discusses the process of ordering replacement parts for the rectangular Chillzane platter, including experiences with customer service and the availability of parts. Participants share their personal experiences and seek clarification on specific details related to replacement orders.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions a customer wanting to order a replacement part for a rectangular Chillzane platter that did not originally include a deviled egg holder.
  • Another participant states that replacement parts prices include shipping and can be sent directly to the customer.
  • One participant notes that sales tax must be added to the order to avoid adjustments.
  • Another participant expresses confusion about the existence of a rectangular Chillzane platter without the flip side bottom, seeking clarification on the specific part being discussed.
  • One participant shares an experience where a host was unable to replace a cracked insert for a similar server, indicating that replacements may not be available after a year.
  • Another participant explains that if the old platter is out of stock, a new one may be provided, but no replacement parts would be available for items that break after one year.

Areas of Agreement / Disagreement

Views differ regarding the availability of replacement parts and the specifics of the Chillzane platter's design. No clear consensus emerges on the details of the replacement process.

Contextual Notes

Participants share personal experiences related to the ordering of replacement parts and the limitations they encountered, reflecting varying levels of familiarity with the process.

Who May Find This Useful

Consultants who are new to ordering replacement parts or those seeking to understand the policies surrounding the Chillzane platter may find this discussion relevant.

K
kdoc
Messages
8
I have a customer that bought the rectangular chillzane platter several years ago. At the time that she bought it, it did not have the deviled egg holder on the opposite side of the bottom panel. she wants to know if she can order it. I called customer service and they said yes so I went to Pampered Partner to put in the replacement parts but I don't know if I have to add shipping costs. I've never done a replacement part order, I'm still pretty green!! :D Can anyone help me.

Thanks :o
 
Replacement parts prices include the shipping. You can even have the order shipped directly to your customer.

Shawnna
 
You do have to add the sales tax to the order. If not you will be adjusted for it. :)
 
I don't understand. as far as I know we havn't had a rectangular chillzanne without the flip side bottom. The platter before this was round and the piece won't fit in it. Please help me to understand what part/item you are talking about.
 
chillzanneI also had a host that had purchased the same server a few years back. Her insert had a crack and customer service told me she could not replace it?! It was similar to the new one with the egg insert. The server was only around for 1 year.
Candy McIntyre
Maine Consultant
 
The new server came out last fall and the demand was soo great at the time. When the old one goes out they will replace it with a new one in the first year if they do not have the old one in stock. At that point there would not be any replacement parts for any that break after the 1 year. You can check with other consultants to see if they have any parts. I had one lady give me the parts that were not broken. The old platter was larger and round with no egg holder.
 

Frequently Asked Questions

How do I order a replacement part for my Rectangular Chillzane Platter?

You can order a replacement part for your Rectangular Chillzane Platter by visiting the Pampered Chef website and navigating to the customer service section. From there, you can find options for replacement parts or contact customer service directly for assistance.

What information do I need to provide when ordering a replacement part?

When ordering a replacement part, you should provide your product's name (Rectangular Chillzane Platter), the specific part you need, and any relevant order details, such as your order number or purchase date, if available.

Is there a cost associated with ordering a replacement part?

Yes, there may be a cost associated with ordering a replacement part, depending on the specific part and your warranty status. It's best to check with customer service for detailed pricing information.

How long does it take to receive the replacement part?

The delivery time for a replacement part can vary, but typically it takes 5 to 10 business days for processing and shipping. You can inquire about specific shipping times when you place your order.

What should I do if the replacement part I received is damaged or incorrect?

If you receive a damaged or incorrect replacement part, contact Pampered Chef customer service immediately. They will guide you through the return process and ensure you receive the correct part as soon as possible.

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