Advice Needed: Hostess Unhappy with Consultant

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Discussion Overview

The thread discusses a situation involving a dissatisfied hostess and her experience with a consultant during a Pampered Chef show. Participants share their thoughts on how to handle the situation and express their personal experiences related to similar circumstances.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant shares that the hostess was unhappy with the consultant throughout the show and suggests that the hostess should contact Home Office if she wishes to complain.
  • Another participant mentions that they have heard stories of dissatisfaction regardless of the consultant's efforts and advises staying out of the situation to avoid reputational risks.
  • Several users express a preference for providing the Home Office contact number to the hostess rather than getting involved directly.
  • One participant notes that the hostess is considering becoming a consultant herself, which adds complexity to the situation.
  • Another participant recounts a specific incident where the consultant was unprepared, which contributed to the negative experience of the show.
  • Some participants reflect on their own experiences of forgetting items during shows, indicating that such occurrences can happen to anyone.
  • One participant emphasizes that no one owns a recruitment lead and that the hostess has the right to choose her recruiter.

Areas of Agreement / Disagreement

Views differ on how to handle the situation, with some participants advocating for non-involvement and others suggesting that the hostess should be informed about her options. No clear consensus emerges on the best course of action.

Contextual Notes

Participants share personal anecdotes and experiences related to hosting shows and consultant interactions, highlighting the variability in experiences within the community.

Who May Find This Useful

Consultants who encounter similar situations with dissatisfied hostesses or are navigating the complexities of recruitment within the Pampered Chef community may find the shared experiences relevant.

C
chefleighann
Messages
15
My friend's friend held a Show for another consultant and was not happy with her from the beginning to the end. She is wanting to complain about her and my friend asked me what she could do.
The hostess found out I was a consultant after she already had her show booked.
Should I just tell her to email Pampered Chef?? I don't know what to do.
Any advice is much appreciated!:confused:
 
It depends on what happened. I have heard horror stories on this board of people who were just not happy no matter what happened. Sometimes it happens to the nicest consultants!!! I would personally stay out of it. If she wants to call HO and complain, give your friend the 888-OUR-CHEF number and have her give it to her friend. You don't want to get a reputation of being the one who helped a customer complain about another consultant. However, if the complaints are valid, you have done your job. When you say the hostess found out you were a consultant after the show was booked, has she held the show? FYI, the host gets to choose who does the show. If your friend's friend wants to have another show, offer to be the consultant and treat her with kid gloves! HTH
 
I would stay out of it - you know the old saying about shooting the messenger? I would just give her the # to Home Office and let her handle it however she feels she needs to.
 
  • Thread starter
  • #4
Oh and to add to the mix, the hostess is thinking of becoming a consultant. I don't know if she told that other consultant that.
Good idea, I will just give her the 888-OURCHEF.
My friend went to the show and said it was interesting, I haven't gotten the whole story yet..
Thanks for all the advice :)
 
chefleighann said:
My friend went to the show and said it was interesting, I haven't gotten the whole story yet..
Thanks for all the advice :)
Click to expand...
OK- that sounds like it was a doozy of a show. Do tell, once you get the dirt!
 
Whew! I see you are in SC, so I know it wasn't me! ;)

But do tell!!!!!
 
Here's my take the the new consultant question. No one owns a recuit lead! If the other consultant had talked to her about it, than it is best to let the lead know that you feel awkward about it, but she has the right to sign with whom ever she wants. I think we would all agree that who you have in your upline directly effects your expirience in this business.
 
I would stay out of the situation. You do not want to get caught in the middle of it and it end up hurting you. Esepcially when you do not know the whole story.
 
Boiling Springs??? I grew up in Enoree and my dad and Smom and SSis live therein Boiling Springs!! My sis owns All-Sports Gymnastics back behind the McD's.
 
  • Thread starter
  • #10
melissakc ,
I see that place all the time. :D

Ok ladies, when I get the dirt I will dish! I want to know so that I don't ever
have any complaints on me!
 
I always tell people to contact the HO via the toll free number. I'll provide it if they ask. However, since I wasn't there as a witness, I don't tell the horror stories to them myself. As for the signing, go for it. Each person should have the opportunity to choose their recruiter.
 
  • Thread starter
  • #12
sorry, it has taken me so long, my FT job has me going crazy.... One of the things she did was that didn't tell the host she needed to get ingredients for the show until 3pm that day. The show was at 7pm. Then the consultant forgot her TTA with all her tools and had someone meet her.. All the guests were sitting there waiting on her when she got back at 7:35... Eck! My friend said there was other stuff but I haven't found out yet..:eek:
 
Sounds like a bad show all around...sometimes consultants forget things...I always forget something, but it's not major. Sometimes my host has the item I forgot, so that works out. Most times I forget my pizza cutter, or serving piece...rarely have I forgotten anything LARGE! That would be a BAD thing!
 
but it seems like that consultant was a little "out there"...forgot to put that in my last post...sorry!
 
I would let well enough alone...But that is my humble opinion. I agree to give her HO number but that is the extent of what I would do.
 

Frequently Asked Questions

What should I do if my hostess is unhappy with my service as a consultant?

First, listen to your hostess's concerns without interrupting. Acknowledge her feelings and ask for specific examples of what made her unhappy. This will help you understand the situation better and show her that you care about her experience. After that, discuss potential solutions and how you can improve moving forward.

How can I improve my communication with my hostess to avoid misunderstandings?

Clear and frequent communication is key. Set expectations at the beginning of the relationship, including how often you will check in and what information you will provide. Use various communication methods, such as phone calls, texts, or emails, to ensure she feels supported and informed throughout the process.

What if the hostess's expectations were unrealistic?

It’s important to clarify expectations early on. If you find that the hostess had unrealistic expectations, gently explain what is achievable within the context of a Pampered Chef party. Offer examples of typical outcomes and emphasize the benefits of the products and the experience rather than just sales figures.

How can I regain a hostess's trust after a negative experience?

To regain trust, take responsibility for any miscommunication or unmet expectations. Offer a sincere apology and discuss how you plan to rectify the situation. Consider offering a small token of appreciation, such as a discount or a free product, to show that you value her as a hostess and want to make things right.

What resources are available for consultants dealing with unhappy hostesses?

Consultants can access training materials provided by Pampered Chef, including webinars and guides on customer service and conflict resolution. Additionally, reaching out to fellow consultants or your upline for advice and support can provide valuable insights and strategies for handling difficult situations with hostesses.

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