Credit Card Denial: How to Resolve and Update Your Information with HO

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Discussion Overview

This thread discusses experiences and strategies related to handling denied credit cards for Pampered Chef orders, including communication with the Home Office (HO) and the best practices for updating payment information.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of receiving a notification about a denied credit card and wonders about the response time for updates sent via email to HO.
  • Another participant suggests calling HO with credit card information instead of emailing, citing security concerns with email.
  • Several users mention that calling HO ensures immediate processing of the credit card information.
  • One participant, identifying as a consultant, notes that they always call to confirm the transaction went through.
  • Another participant shares that their Director advised them to ask HO to rerun the initial card before contacting the customer, which has worked in their favor.
  • One participant recounts a humorous experience with a friend whose card was denied, highlighting the importance of checking card details before contacting HO.
  • Another participant emphasizes the need to ensure that HO has received the information to avoid processing delays.

Areas of Agreement / Disagreement

Participants generally agree on the importance of calling HO for credit card issues, with several expressing that this method is more reliable than emailing. However, there are differing opinions on whether to contact the customer before or after attempting to resolve the issue with HO.

Contextual Notes

Participants share personal anecdotes and experiences regarding handling denied credit cards, reflecting a range of approaches and outcomes in similar situations.

Who May Find This Useful

Consultants who encounter issues with credit card processing may find these shared experiences and strategies helpful in navigating similar situations.

K
klsnyder
Messages
459
I got an email from HO that one of the customers from a show had a credit card that got denied. I got a new credit card # from the girl, and emailed it to HO. How long will it take for them to post it? Also, do you think I need to call HO too? The email said I could respond via email or phone.
 
They should receive it soon, but I'd call HO with CC info. Email is not secure, and anyone who intercepts the note you sent will have the number and expiration date. And when you call, you know that someone got it. :)
 
I always call it in - that way I know it went through.
 
did you call HO before you called the customer & asked them to run it as a debit? Most times it isn't "declined" they just don't send it to finance to be run manually as a debit. I always ask them to rerun it before calling a guest and embarrassing them ( & avoid an uncomfortable phone conversation)
Teresa
 
  • Thread starter
  • #5
No I didn't. I did not know I could do that. She is a friend of mine and one of my best customers...so we just laughed it off that PC thought she had spent her limit on PC products for the year!! Next time I will call and have them rerun first. Thanks!!
 
Oh no! Never ever ever email cc or debit #s!

I always call the HO when I've had cards denied. That way you know it is taken care of.
 
Yes and if you call it in they run it immediately.
 
My Director said to call HO first and ask them to try to re-run the initial card. If it's denied again, then I call the customer. I've done this and once it actually went through so there wasn't a need to contact the customer. Then when I get a different CC number I call HO back and wait on the line as they run the new number. They can tell you right then if it's denied. They have always been helpful - I had one denied because it was a "business" American Express - the credit card company wouldn't allow PC to be charged to it! Never knew that!
Joanne
 
Better call them to be sure... they may not have received the email. You don't want your show to not be processed!

Worse comes to worse, I would have them debit my account and just have the host hold the order for you.
 
  • Thread starter
  • #10
I ended up calling them, and all is good....Gave me over a $4k month...wooohooo
 
Glad to hear tha!!
 
I had my first denied credit card on Tuesday. I called my friend to double check her number and expiration date before I called HO. We both found it hilarious since she had told me at the show that if her card was denied that she had FAR more problems than a PC order (it was her debit card) and then it got denied. LOL

HO reran it and it still didn't go through for whatever reason (told them to just put it on my PC debit card), so my friend is going to pop a check in the mail (it's only $32, so I promised not to send a hit man after her or any "muscle" to break her legs...she has quite a sense of humor). :D

I'll have to remember that about having them rerun it manually next time.
 

Frequently Asked Questions

What should I do if my credit card is denied?

If your credit card is denied, first check to ensure that the card information you provided is correct, including the card number, expiration date, and security code. If everything appears correct, contact your bank or credit card issuer to inquire about the denial. They may provide specific reasons, such as insufficient funds or a hold on your account.

How can I update my credit card information with Pampered Chef?

To update your credit card information with Pampered Chef, log into your consultant account on the Pampered Chef website. Navigate to the 'Account Settings' or 'Payment Information' section, where you can enter your new credit card details. Make sure to save the changes before exiting the page.

Is there a way to resolve a credit card denial quickly?

Yes, resolving a credit card denial quickly often involves contacting your bank or credit card issuer directly. They can provide immediate assistance and clarify any issues. Additionally, ensuring that your account has sufficient funds and that there are no holds or restrictions can expedite the process.

What information do I need to provide when contacting customer service for a credit card issue?

When contacting customer service regarding a credit card issue, be prepared to provide your account number, the last four digits of your credit card, and any relevant transaction details. This information will help the representative assist you more efficiently.

Can I use a different payment method if my credit card is denied?

Yes, if your credit card is denied, you can typically use a different payment method, such as another credit card, debit card, or PayPal, if available. Make sure to select the alternative payment option during the checkout process or when updating your payment information.

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