The level of CS has gone really downhill since I started in March '08. :thumbdown: It's hard to get issues resolved when they first open (10PM for me), as no one seems to be "at their desk". I leave messages, and no one calls back. I e-mail and no one responds. I actually e-mailed a 5TH REQUEST today on an issue that I've been trying to get answered since September. 4.5 months. That's just sad. On this request I warned them that I'm going to e-mail a new request EVERY day until someone does their freaking job and answers. Our show orders come Smart Post mail now. They used to be sent Priority Mail & would arrive in 7-10 days, now it's 4 weeks minimum. Oct-Jan it's 8-9 weeks. It's CRAZY! I just called to check on my November SAT box that's not yet arrived & found out that they shipped it Smart Post. There's no way that it's going to make it here in time for my Open House that I've already advertised. I'm so frustrated. I'm tired of feeling like the step-child of Pampered Chef. I'm so fed up with the whole run around. I'm super tempted to save up the $4,000 that it will take to get me & the kids back to the states (since hubby will be gone on military stuff and won't be able to watch them), and freaking go to conference just so I can wear a sandwich board advertising my discontent with CS. Maybe THAT would get a freaking response out of someone at corporate. I seriously hate calling because I know it's going to get my blood pressure up.