How do you all handle it when you have charged a customer the wrong total at a show. I don't always get to verify each price on the order form. I had a large party on Sunday and people were lined up to place their orders. Well, one lady was out by $21. Every price on her order form was out by a few dollars. I don't even know where she got the prices???? These prices were not even listed on the page???? Anyway, I'm looking for a tactful way to handle it when I call her to ask for the remaining $21 owed for her order. Any ideas? I don't want to insult her (and it was my fault for not checking each order):grumpy: but I do not want to absorb a $21 loss. She paid by cheque. Thanks for the help.