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"Why do guests have to pay S&H....

ilovpc

Member
Gold Member
Mar 13, 2008
301
5
when the whole order will be shipped to the host? Why can't she (host) pay one flat rate for everything?"

One of my hostess just called me to ask these questions which were brought up by one of her guests (outside order). I honestly didn't know what to answer as NO ONE else have ever complained about the S&H.

Can you please help me here? I don't know how to answer that correctly
TIA,
Fanny
 

babywings76

Legend Member
Gold Member
Jun 19, 2008
7,289
59
Not sure of the best thing to say. But, just think how much it costs to mail a simple host packet out using the USPS. FedEx and those other shipping companies usually cost even more. Shipping charges on all those orders could get really costly, I think. And I imagine it's worse than what it is for us now. People can buy the entire catalog on one order and still only have to pay $4.25! That is a DEAL! :D
 

babywings76

Legend Member
Gold Member
Jun 19, 2008
7,289
59
And I love that our hosts don't have to pay shipping at all! It's another perk for our hosts.

And, $4.25 is a lot cheaper than the direct shipping price if people have it shipped to their door. So they are getting a discount by having it sent to the host.
 

akrebecca

Rebecca M.
Silver Member
Sep 20, 2008
225
1
You can always let them know that in Alaska customers pay 15% + $2 for S&H
 

Becca_in_MD

Veteran Member
Gold Member
Jan 9, 2009
1,466
11
The $4.25 shipping is a way to split up the shipping charge among all the people ordering for a show. As others have said, shipping is higher than that when you order anything online, etc. Of course, the guest is able to choose direct shipping for the higher charge.

Tastefully Simple does direct ship on all orders whether you're at a show or not. :(
 

doughmama

Advanced Member
Silver Member
Aug 10, 2008
865
5
costs me $5 to mail a host packet so $4.25 is cheap. and if they don't want to pay the shipping, tell them to host their own party (don't really say that, but wouldn't you like to?)
 

lorilynn95

Member
Nov 16, 2009
50
0
I closed a catalog party today with my hair dresser. And she flat out told me that they all decided it was crazy to each pay shipping when it was all going to the same place. So they all combined their order into one. and paid shipping for $153 in orders, then the host got hers free. What was I supposed to say to her?
I did mention that with them all combining their orders that their would only be one receipt and that could be a problem if they ever should need to replace parts or return a product. She said she didn't think that would be an issue. And apparently not, because 95 of the $153 spent was on spices and rubs!!!
It really annoyed me when I went to pick up the order and she had not collected money from all of them, so 2 girls came up to me and said...I got this and this and this and this...how much do I owe? Seriously...if you are going to cheat the company - at least figure it out yourself!!!
 

Intrepid_Chef

Legend Member
Silver Member
Nov 6, 2007
5,161
20
Simply tell her that compared to what it would cost to ship it direct, or what other companies charge for shipping, that ours is a bargain.

And also tell her that the host gets free shipping as a perk in exchange for packing all the orders and distributing them, and that you'd be HAPPY to let her get free shipping at her own party, even if it means they are delivered to your house and package them yourself!

And while I am OK with people combining very, very small orders, especially if they are personal friends and regular customers, there is a limit to my patience. Generally, if people are combining orders for very small things, they split the shipping among them, because why should one customer pay all the shipping? People in my Previous Product Line used to do this when we had Buy 2 Get Two free ... both paid for their order and half the shipping and everybody was happy.

And I find that they only provide enough bags to cover the customers who order. So if Sally Customer orders a food chopper and her sister adds spices, they are not going to ship separate bags for the spices and chopper.
 

esavvymom

Legend Member
Staff member
Sep 8, 2008
7,895
146
Unless you are buying from Amazon.com or Mary Kay consultants, you pay shipping! Not very many retailers give free shipping- as the rule! I think I would make notes on any show/order that I KNEW they combined and if they called to process an adjustment, I'd make them call it in themselves, I wouldn't handle it. :)

Sorry- that doesn't really answer your question, I know. Honestly, I don't know what to tell folks...since I pay shipping for anything I buy online. I'm sarcastic enough, I probably WOULD say, "well, we're not Amazon.com. We're like everyone else, only we offer our guests DIscounted shipping when they order through a show. You pay a flat fee no matter HOW much you buy. The more you buy, the more you save in shipping!"
 

Jules711

Veteran Member
Silver Member
Jan 21, 2007
1,938
3
  • #10
Simply put, it's to have it shipped to the host's house (after all, it is getting shipped so I don't really understand the question). There is an option to directly ship it for a little more.

I don't mind people combining orders somewhat, but I do tell them that only the person whose name is on the receipt holds the warranty and I won't have record of their order.

I does annoy me that they only send enough bags for the # of orders b/c sometimes people buy a lot and all of their products don't fit in one bag!

I also think of the s/h as paying for a warranty in a way too (since if you combine orders it's harder to deal with it).
 

Zsu

Banned
Nov 14, 2009
148
0
  • #11
Also there is a company out there (cannot recall) who will make the host pay tax and shipping on the product she gets for FREE!!!
I would remind them for that.
 

Liquid Sky

Advanced Member
Jun 8, 2008
769
3
  • #12
when the whole order will be shipped to the host? Why can't she (host) pay one flat rate for everything?"

One of my hostess just called me to ask these questions which were brought up by one of her guests (outside order). I honestly didn't know what to answer as NO ONE else have ever complained about the S&H.

Can you please help me here? I don't know how to answer that correctly
TIA,
Fanny

"Because, it actually costs a lot of money to ship all the heavy products from state to state, and that's just the policy that TPC has." :rolleyes:

Seriously, you don't need to justify to anyone why a company charges a shipping rate. They just do...and it's because FedEx charges a fee to transport goods from point A to point B. Plain and simple. :grumpy:

It kind of annoys me when people challenge the whole shipping thing. It is what it is and we didn't make up the rules. Sorry if my words seem on the harsh side....totally not what I am intending on coming across! $4.25 is soooo cheap and I get irritated when people (guests) complain about it or thinks it's "dumb" to have to pay shipping.

Ok, rant over. ROFL. :D
 

mrshamel3808

Member
Gold Member
Apr 3, 2009
438
0
  • #13
I can see how it wouldn't make sense to them if their order was say...3 citrus peelers or 2 sets of pan scrapers. In a case like that I'd probably suggest that they let me add it to someone else's order since those things are so cheap you probably wouldn't care about a warranty. But anything big/expensive enough to need a warranty would be big enough to cost more than the $4.25 shipping.

I have a feeling people just complain because they actually have a person to complain too. We don't complain when we order things online because we don't bother to call the people. But if they already have you either at the show or on the phone, they figure "why not complain and see if I can get her to give it to me free". Also, they might assume that, like alot of other companies, we have a higher mark-up on our products so shipping should be covered with that (I think I remember reading that another DS company has "free shipping" but their products have a way higher mark-up...basically they add shipping to the product cost to make you think you're getting it free). In fact, that would almost seem to explain why we could offer us $4.25 shipping on whether we order 1 citrus peeler or the entire catalog...if the price of the product includes some money for shipping then why not charge a flat rate?
 

chefann

Legend Member
Gold Member
Nov 4, 2005
22,111
7
  • #14
Also there is a company out there (cannot recall) who will make the host pay tax and shipping on the product she gets for FREE!!!
I would remind them for that.
Lots of companies do that. Another silent benefit PC offers is that HO covers the sales tax on the free portion of the host order. Other companies don't do that, so their hosts end up still paying something for their free items.
 

legacypc46

Senior Member
Gold Member
Oct 9, 2006
2,346
6
  • #15
Lots of companies do that. Another silent benefit PC offers is that HO covers the sales tax on the free portion of the host order. Other companies don't do that, so their hosts end up still paying something for their free items.

I've always thought this to be a huge benefit. When I tell a host her savings, I'll sometime say, "...and by the way, if you had to pay tax on the full value, you would have paid xxx dollars." PC is really incredibly generous to their hosts and customers.
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
  • #16
The simple answer is that, as Becca said, the shipping is divided among all of the orders. It would cost much more than $4.25 to ship everything from a show.
 

Chefstover2

Advanced Member
Jan 7, 2007
597
0
  • #17
I brag that objection at my shows during the bookings slide. When I get to the "free shipping" slide, I say "and hosts never pay shipping on their order, but guests get a really good deal, too. Guests pay a flat $4.25 for shipping, no matter how much they order. In fact, you could order the WHOLE catalog and only pay $4.25 in shipping. However, if you decide to buy the whole catalog, I'll pick up your shipping" (which gets a laugh) and then nobody ever complains about the shipping.
 

Zsu

Banned
Nov 14, 2009
148
0
  • #18
I brag that objection at my shows during the bookings slide. When I get to the "free shipping" slide, I say "and hosts never pay shipping on their order, but guests get a really good deal, too. Guests pay a flat $4.25 for shipping, no matter how much they order. In fact, you could order the WHOLE catalog and only pay $4.25 in shipping. However, if you decide to buy the whole catalog, I'll pick up your shipping" (which gets a laugh) and then nobody ever complains about the shipping.

I like how you worded that, Making notes here.
 

PamperedchefDaly

Member
Gold Member
Jul 22, 2008
487
3
  • #19
I brag that objection at my shows during the bookings slide. When I get to the "free shipping" slide, I say "and hosts never pay shipping on their order, but guests get a really good deal, too. Guests pay a flat $4.25 for shipping, no matter how much they order. In fact, you could order the WHOLE catalog and only pay $4.25 in shipping. However, if you decide to buy the whole catalog, I'll pick up your shipping" (which gets a laugh) and then nobody ever complains about the shipping.

Thanks for the good wording. It's a great way to diffuse resentment before it even starts. I think I will be using that in my shows from now on.
 

ilovpc

Member
Gold Member
Mar 13, 2008
301
5
  • Thread starter
  • #20
Thank you everyone for your responses. I did explained that the $4.25 is a great deal & that that is company police. The person that asked this questions sells or used to sell (not sure) Princess House and she said that their Hosts only pays a flat rate for the order. I am not sure if this is true or not, but I really don't care. Seems like all other DC consultants always complain about us. (Are they jealous or what?:D)
I love PamperedChef and believe that the S&H is a great deal for everyone.
Thanks again!
 

mrshamel3808

Member
Gold Member
Apr 3, 2009
438
0
  • #21
Thank you everyone for your responses. I did explained that the $4.25 is a great deal & that that is company police. The person that asked this questions sells or used to sell (not sure) Princess House and she said that their Hosts only pays a flat rate for the order. I am not sure if this is true or not, but I really don't care. Seems like all other DC consultants always complain about us. (Are they jealous or what?:D)
I love PamperedChef and believe that the S&H is a great deal for everyone.
Thanks again!

So what she's saying is SHE (as a host) would pay a flat rate for the ENTIRE show's order being shipped to her? I would see that as a huge turn-off to my hosts...having to tell them "oh, and then we'll charge you $X.XX for everyone's shipping".
 

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