kcjodih
Gold Member
- 3,408
My host from my last show in February just emailed me to let me know that one of her guests (outside order) did not get the 20% discount on her large bar pan. Here that works out to $9.40 with 13% tax. I've just looked it up and either she or the guest, whoever filled out the form didn't use the guest special number supplied, I never caught it when entering and neither did Pampered Partner.
I just emailed Support Service asking for them to refund the customer on her credit card (which I know takes forever) and suggested to them that the program in my opinion, should not allow the regular product numbers to be entered when there is a special like this just like you can't use the discount numbers when they're not valid and it should be part of the monthly update. It would save with errors like this because I'm sure I'm not the only one.
Would you have contacted Support or would you have just paid the money yourself out of pocket? The show was a $400 that she just got to, I think $405 and then I added an order I had so really it wouldn't have even been a $400 show. I paid for a cranberry mini baker for her (used 50%) since she had been whining at the show she booked from that hers was broken, threw it out, other consultant never told her to return it blah blah. I finally told her after she carried on that if she had a show I'd give it to her for half price over and above her discounts. So there wasn't alot of commission made, I'm out of pocket already and there were no bookings - only 2 guests and then alot of orders from her work. Not to mention she's been a PITA to deal with the entire time.
Would you reimburse her or contact Support like I did? Although the responsibility is also mine it really burns me that the regular number can be entered and go through making errors like this possible.
I just emailed Support Service asking for them to refund the customer on her credit card (which I know takes forever) and suggested to them that the program in my opinion, should not allow the regular product numbers to be entered when there is a special like this just like you can't use the discount numbers when they're not valid and it should be part of the monthly update. It would save with errors like this because I'm sure I'm not the only one.
Would you have contacted Support or would you have just paid the money yourself out of pocket? The show was a $400 that she just got to, I think $405 and then I added an order I had so really it wouldn't have even been a $400 show. I paid for a cranberry mini baker for her (used 50%) since she had been whining at the show she booked from that hers was broken, threw it out, other consultant never told her to return it blah blah. I finally told her after she carried on that if she had a show I'd give it to her for half price over and above her discounts. So there wasn't alot of commission made, I'm out of pocket already and there were no bookings - only 2 guests and then alot of orders from her work. Not to mention she's been a PITA to deal with the entire time.
Would you reimburse her or contact Support like I did? Although the responsibility is also mine it really burns me that the regular number can be entered and go through making errors like this possible.