kdangel518
Gold Member
- 933
I tend to not bring my laptop to my shows any more- it's just too much to carry and I get worried about it getting banged around while I'm trying to bring things in and out of my hosts' homes, plus I was at a regional sales meeting recently where the national sales director gave us this advice- "make yourself duplicatable" basically, make sure that close to everything you do a new consultant could do, so that they don't feel they don't have the resources to sign up or that there are a lot of barriers, etc.
Anyway... here is my question. So I have been calculating orders and entering them into P3 when I get home. One night my math was off, and I calculated about 3 orders wrong, all in the customers' favor. One was a credit card order, I called the guest and apologized, let her know that my math was off (it was a long show- chatty guests!) I must have been tired and gave her her new total. She was 100% fine, totally understood!
Called the next guest, who had written a check. Explained the situation. She was very terse with me and said the following "I've been in direct sales as well, and have made similar mistakes. If I miscalculate an order I eat the difference. Just a piece of advice for the future." but offered to write me a check for the difference anyway (it was less than $5.) I was shocked, didn't know what to say... told her I appreciated the advice and would keep it in mind. I was thoroughly embarrased and later emailed her to let her know it wouldn't be necessary for her to put a check in the mail for the difference, I would take care of it. I never called the rest of the customers- the total was less than $15.
The way the guest spoke to me was bit rude, but that aside- how do you typically handle this? Thankfully, since that one show, I am VERY careful to correctly calculate orders and double check my math. However, if you accidentally under charged a guest, would you call them and ask for the difference? At what $ amount would you do so- $10 and over, etc?
Just curious what everyone else feels the best practice is here.
It is my fault that my math was off that evening, but I also worry about customers getting the prices wrong when they fill out their order forms...
All advice is appreciated. Thanks!
Anyway... here is my question. So I have been calculating orders and entering them into P3 when I get home. One night my math was off, and I calculated about 3 orders wrong, all in the customers' favor. One was a credit card order, I called the guest and apologized, let her know that my math was off (it was a long show- chatty guests!) I must have been tired and gave her her new total. She was 100% fine, totally understood!
Called the next guest, who had written a check. Explained the situation. She was very terse with me and said the following "I've been in direct sales as well, and have made similar mistakes. If I miscalculate an order I eat the difference. Just a piece of advice for the future." but offered to write me a check for the difference anyway (it was less than $5.) I was shocked, didn't know what to say... told her I appreciated the advice and would keep it in mind. I was thoroughly embarrased and later emailed her to let her know it wouldn't be necessary for her to put a check in the mail for the difference, I would take care of it. I never called the rest of the customers- the total was less than $15.
The way the guest spoke to me was bit rude, but that aside- how do you typically handle this? Thankfully, since that one show, I am VERY careful to correctly calculate orders and double check my math. However, if you accidentally under charged a guest, would you call them and ask for the difference? At what $ amount would you do so- $10 and over, etc?
Just curious what everyone else feels the best practice is here.
It is my fault that my math was off that evening, but I also worry about customers getting the prices wrong when they fill out their order forms...
All advice is appreciated. Thanks!