Pampered Chef: What to do if you paid but STILL haven't received item(s)

kewaters · Aug 4, 2009

What would be the proper steps to take if you purchased an item someone had listed on the MB, but you still have not received it?

I payed via PayPal over a month ago and there has been only 1 communication since I sent in my payment. I am hoping I do not have to file anything, but I will if I don't hear anything soon.

Thanks!

esavvymom · Aug 4, 2009

I'm sorry- what is "MB"?

Since it's done through PayPal, they have a Resolution Center:
Most disputes are the result of simple misunderstandings. It’s best to initiate communication with the seller as soon as you recognize a potential problem.

You can open a dispute in the Resolution Center within 45 calendar days of payment. By opening a dispute, you are able to communicate directly with your seller to work out a problem transaction.

If you and your seller are unable to agree on a solution, you must escalate the dispute to a PayPal claim within 20 calendar days of the date the dispute was opened. By escalating to a claim, you would be asking PayPal to review the case and decide the outcome.

Since they say within 45-days, and you've tried to contact the person, you may want to open a dispute case with PayPal. You can start the process under the "My Account" tab...and then the "Resolution Center" option under that.

I'd still try and contact the person- but I'd let them know that you are opening a Dispute with Paypal to reverse payment if need be.

kewaters · Aug 4, 2009

Messageboard

esavvymom · Aug 4, 2009

Hmmmm.....can you contact them through Paypal contact versus the messageboard? Sometimes there is more contact info available from that side of things. Have you PM'd her or just emailed? I'd probably PM her to let her know. It's very possible that it got lost- so maybe she has some tracking info or something for it.

Good luck.

pamperedlinda · Aug 4, 2009

You can message Greg too

jwpamp · Aug 4, 2009

Yep, open a PP dispute TODAY!! It will protect you. They WILL reimburse you if they find in your favor.

chefann · Aug 5, 2009

And PayPal tends to believe buyers more than sellers, so they're pretty likely to rule in your favor.

Candi_f · Aug 5, 2009

Not positive, but I think PayPal will only let you dispute within 45 days. So don't wait too long, or you'll be out of luck. HTH!

PCMomto4 · Aug 5, 2009

I think paypal will let you dispute it longer, unless it has changed. I know a few years ago I sold something on ebay and it was a few months later the lady who had never contacted me opened a dispute that she never received the package, I personally think she just wanted her money back. I know I just had to prove that I had mailed it and she didn't get her money back. I also learned at that point if you pay for shipping through paypal you get tracking for free!!

kewaters · Aug 5, 2009

Thanks everyone for your help! I have contacted via email and PM but still haven't heard anything. I will let Greg know, as well as contact PayPal.

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Pampered Chef: What to do if you paid but STILL haven't received item(s)

kewaters Member

esavvymom Legend Member Staff Member

kewaters Member

esavvymom Legend Member Staff Member

pamperedlinda Legend Member Gold Member

jwpamp Veteran Member

chefann Legend Member Gold Member

Candi_f Member Gold Member

PCMomto4 Member

kewaters Member