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Website Order Question

K.Shaffer

Member
Mar 24, 2010
65
0
Newbie here....I just received an email that an order was placed on my website. It does not give me any information except the customers name. It shows she bought the BBQ Basket for $26.50 and that's it.
How do I know who this is and if and when she gets her product. It shows no payment of shipping. No info at all. It doesn't show a host name or a phone number to even call her.
My concern is I have 2 catalog shows going right now and I don't know if this belongs to one of them. Both shows on my PWS do not show this ordered through the hosts.
Yes, perhaps this is just some random order, BUT If I find out it belongs to one of them, how do I get them the credit for it.

Sorry I'm new and this is my 1st online order. :blushing:
 

NooraK

Legend Member
Gold Member
Feb 6, 2008
5,871
26
That is an individual online order, which means the customer didn't enter a host name when placing her order. The reason you are not able to see her contact information, is because she chose not to share her information with you (there are several previous conversations about our feelings on that topic).

You could ask each of your hosts if they know this person, however, it will not be easy to change it so that they will get credit for the show. In order to do that, the customer would have to re-order under the show, and then return what they ordered in the individual order when they receive it. Because of how quickly HO processes orders, most of the time an order can only be canceled if it is caught within minutes of being submitted.
 

K.Shaffer

Member
Mar 24, 2010
65
0
  • Thread starter
  • #3
So is the product going to be shipped direct to her then?
 

quiverfull7

Legacy Member
Gold Member
Sep 7, 2006
3,172
0
Yes, it will. It will show up on your shippiung status under Online orders.
 

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