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are one line. So here is what I say. "Hello you have reached The Bauman's along with the home office of Marlene Bauman, Independent Sales Director, with the Pampered Chef. This is the week of February 20 and I will be in the office M,W,F from 1-3 pm. (or whatever my office hours are that week, or if I will be out of the office for the week) If you are calling outside these office hours, please feel free to leave a message and I will return your call as soon as possible. Thank and have a great day!"
I have heard many times that by having a weekly message you portray a more professional business. Also, by committing to these office hours, I force myself to work them! And by having the part about leaving a message if it is out of those hours, I can look at the caller ID and decide whether to answer it or not. DO NOT become a slave to the phone! We have a rule at our house...no one answers the phone during dinner time PERIOD!