Vista Print - (Wrong Price at Check Out) Great Customer Service!!!

[PamperedSD]

I’m not sure where I should post this about Vista Print. I got an email from them about Premium Business cards with FREE glossy. But when I ordered them I the cart was charging me for the gloss. So I waited. I got another email and tried it again – this time it was charging for the cards and gloss. I called them – the customer service person was able to update my account over the phone so that the cart was $0.00! I just had to share. She needed my Vista Print account # and the PC code on the very bottom of the email offer to update this for me.

 

[CAPCnewbie]

I've dealt with Vistaprint on an occasion when my cart was saying a different amount because I had saved my creation in my account before ordering. When I came back to it, it was stating a different price. they did the same for me and asked for the promo code and made sure it all went through. They were very helpful and I've never had any problems with vistaprint. I even chose slow shipping last time and received my stuff in less then a week!

 

[Admin Greg]

Customer service was great – I was only on hold for 2 minutes!Thanks for sharing your experience with Vista Print! It’s always a good idea to double check the prices in your cart before placing an order, especially when taking advantage of a promotion or deal. It sounds like their customer service was able to resolve the issue quickly and efficiently. Happy printing!