Venting Frustration: Don't Sell If You Can't Deliver!

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The thread discusses frustrations experienced in a trading post for selling items, highlighting the importance of timely shipping and communication between buyers and sellers. A user expresses disappointment over a delayed shipment after payment, emphasizing that sellers should be prepared to fulfill orders promptly. Others share similar experiences with delayed payments from buyers, raising concerns about the reliability of transactions. Additionally, there are acknowledgments of positive experiences with some transactions, suggesting that while issues arise, there are also successful exchanges. The overall sentiment calls for better accountability and communication within the trading community.
luvs2sellit
luvs2sellit
Messages
931
:mad: :mad: Prepare yourselves. I have to vent a minute.
Do not list in the trading post that you have something to sell if you can not handle getting the PAID item to the person who has bought it!!!! I would assume all that list on here would expect a timely payment for the listed merchandise and in return would mail the item out timely. I assumed, and that is my fault, that a fellow consultant would be more responsible when listing items for sale on here. So, I will no longer buy anything from this posting.
Ok. All better now. :D
 
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Hi Laura,
What happened? Did you pay the person and you have yet to receive the product? :eek: If that's the case, yes I would be upset too but I do have to say that I bought something off of this site from one particular person and she did a wonderful job in getting the item to me. I guess it really just depends on the person and what she has going on in her life. I do agree that if you are going to post something for sale, you need to have it prepared and ready to ship. That's just my two cents. :rolleyes:
 
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  • #3
Yes, I responded to a new post and paid her immediately via paypal. This was on a Friday a week ago. I finally emailed her the next Friday asking where it was. she said she had a bad week and would email me as soon as she mailed out. You would think she would have said " so sorry, I will mail out first thing tomorrow" . So last night I emailed and said I was sorry she had a bad week but that I was worried about what I had paid for and that she needed to mail it Tuesday or refund my money. Haven't heard a thing. Notice I have not said what the product was or who this member is. Trying to be nice. But that won't last long if it is not taken care of. It would be a shame to if she treats her PC business like this as well. Consultants like that give us all a bad name. But since I have vented I am much better. Life could be worse. Worse things could happen.
 
Laura, I am so sorry that happened. I would have been ticked as well. That really sucks.
Can you try to get your $ from paypal?
 
Sellers Beware of Buyers...Sellers also need to beware of buyers! I promised to sell some items to some consultants who contacted me that they would like to purchase them...2 weeks ago!!! Both said they sent me checks last week. How long do I have to wait before I sell the items to someone who wants to pay for them in a timely manner??? It is almost ridiculous that I am waiting on these 2 people when I could already have them gone and money in my hand from someone else! How long is too long??
 
a good trade. . .Just wanted to mention that I had a great transaction with rowan0907. As soon as we agreed upon terms, she had money sent to my paypal account. I appreciate her quick response, and would trade with her anytime.
 
rhonda4554 said:
Sellers also need to beware of buyers! I promised to sell some items to some consultants who contacted me that they would like to purchase them...2 weeks ago!!! Both said they sent me checks last week. How long do I have to wait before I sell the items to someone who wants to pay for them in a timely manner??? It is almost ridiculous that I am waiting on these 2 people when I could already have them gone and money in my hand from someone else! How long is too long??
Click to expand...


I wouldn't wait any longer. If it's been 2 weeks & you haven't heard "boo" from them, it's time to "bless and release". Sell the products to someone who really wants them & will send the $$ when they say they will.

Jill Wright
Director, Benicia, CA
 
Thanks pandi410!!
pandi410 said:
Just wanted to mention that I had a great transaction with rowan0907. As soon as we agreed upon terms, she had money sent to my paypal account. I appreciate her quick response, and would trade with her anytime.
Click to expand...

pandi410 sent out the catalogs SUPER QUICK and even refunded me some money when she realized she was quoted wrong from the post office...

Sorry that some of you are having problems. I wish there was a way to leave feedback like on ebay!! :)
 

Frequently Asked Questions

What does "Don't Sell If You Can't Deliver" mean in direct sales?

"Don't Sell If You Can't Deliver" emphasizes the importance of being honest and realistic about what you can provide to customers. In direct sales, it's crucial to ensure that you can fulfill orders and meet customer expectations. If you're unable to deliver products or services in a timely manner, it can lead to frustration and damage your reputation.

How can I manage customer expectations effectively?

Managing customer expectations involves clear communication about product availability, delivery times, and any potential delays. Be transparent about what customers can expect and provide regular updates if there are any changes. Setting realistic timelines and being proactive in your communication can help prevent frustration.

What should I do if I can't fulfill an order?

If you find yourself unable to fulfill an order, it's important to communicate with the customer as soon as possible. Apologize for the inconvenience, explain the situation, and offer alternatives if available, such as a later delivery date or a different product. Keeping the customer informed shows that you value their business and are committed to resolving the issue.

How can I ensure I have enough inventory to meet demand?

To ensure you have enough inventory, regularly assess your sales trends and customer demand. Keep track of popular items and seasonal fluctuations, and order stock accordingly. It's also helpful to maintain good relationships with your suppliers to ensure quick restocking when needed. Planning ahead can help you avoid situations where you can't deliver on sales.

What are the consequences of failing to deliver on promises?

Failing to deliver on promises can lead to a loss of customer trust and loyalty. Customers may share their negative experiences with others, which can harm your reputation and impact future sales. Additionally, it can lead to increased returns and refunds, further affecting your business's bottom line. It's essential to prioritize reliability to build a strong customer base.

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