I need to vent. I know that HO is going through issues right now...but it is still frustrating. And I think I am just in a bad mood! :grumpy: Contacting HO: I have to say this is the worst part of PC right now. Actually, it has been bad since before the holidays when the hold times were pretty high. Fact: the time I spend on the phone with HO either holding or waiting for a callback is time I am NOT calling customers. The more time I spend trying to provide customer service to my customers (that is error related) - is less time overall I can spend on other aspects of my business. Provding good customer service is hard to do when it is hard to get through to HO. I work FT, so calling during the day is not an option. So, if I have 2 hours every other night reserved for PC stuff, and I spend most of that time trying to get a hold of HO, then that causes me to NOT to be able to do other PC items! Especially when I can't get a call back time. I have a past host whose Stone broke (3 months old) and she needed to get it replaced. Get Ref # etc....It appears on my Product Adjustment page for awhile. But sometimes, you can't tell if the guest is taking awhile to send the item back, or what is going on. I get an email form guest, she sent the stone back on March 6th and got a delivery confirmation that it was rec'd by PC on March 9th. So, here it is, April. Where is it?? I call HO and they don't know why it has not been sent out. She will talk to a supervisor and send it out. I ask if it will be updated on my Prod Adj page to reflect a tracking number so I can monitor this adjustment. She says "Yes". Guess what? Today this product adjustment is not listed any longer? The other ones are still there. This is the one that is missing! Huh? I need to track this since there were problems already with it. How can I track it and let the gal know when it has shipped if it is gone from my list? Really frustrating. So, now I will be spending tonight calling HO instead of calling customers! Vent over. Thanks for listening. DH doesn't understand.