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Pampered Chef: They NEED to do something about UPS tracking!

  1. I'm sorry, but what is the point of being able to track a package if the only information you can get shows up the DAY it's being delivered? I had a package go out on the 14th. Ever since then, it's showed as being already delivered somewhere out in Idaho sometime in 2004. So I check the package progress and see that it was billed on the 14th, picked up on the 15th and that's it. Nothing else since then. I normally receive an item about 4 days after it leaves HO. Why would I bother giving tracking #s to my hosts if they aren't even updated right away?? Isn't the tracking number system supposed to be SO up to date and great? They need to get their act together and either update their software or STOP recycling tracking numbers!
     
  2. krzymomof4

    krzymomof4 Veteran Member Silver Member

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    To my understanding it is becaue PC recycles tracking numbers.
     
    Feb 20, 2006
    #2
  3. lisaterwilliger

    lisaterwilliger Member Gold Member

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    I was told it's because UPS recycles its numbers and PC has nothing to do with it...but I think that they could do something about it. JMO.
     
  4. BethCooks4U

    BethCooks4U Legend Member Gold Member

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    UPS has always recycled the numbers but lately they just haven't been updating their tracking site like they used to. I think there must have been some change in their system. Hopefully it will be fixed soon. It is a UPS problem that is giving PC headaches I'm sure!

    You can check the status by clicking on the individual order's link. It won't tell you the delivery date but it will tell you where the box is and then you can at least have an idea of when it will come.
     
    Feb 21, 2006
    #4
  5. Cindycooks

    Cindycooks Veteran Member Silver Member

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    OMGosh yes - this is driving me crazy. My last two shows were out-of-state and the hosts kept tracking and emailing me and acting like it was my fault. I called PC Customer Service and they said to call UPS. And yes - UPS said they recycle numbers. They just don't update of the first page that comes up when you click on to track. There was something like an arrow or box at the bottom of the tracking number that you click which takes you to another page -and the correct info is there, but if you don't know how to use the tracker it can be a real pain!
     
    Feb 21, 2006
    #5
  6. I contacted UPS and they told me the same thing. Recycled tracking numbers and they will be updated within a day or so. NOT THE CASE! They even emailed me a fix for my computer thinking it was a hardware problem on my part. Not the case again. I CC the reply to HO, but no response yet.

    I don't know about you but some of my hostesses are ticked over the snail mail from UPS concerning adjustments as well. It took over 1 1/2 weeks for a package to be delivered from HO. It is usually 5 days for me.
     
    Feb 21, 2006
    #6
  7. luvs2sellit

    luvs2sellit Advanced Member

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    HO reccomends telling your host 2 weeks for delivery. I always tell my hosts that and then give them a call when I see when it has shipped out. They are always happy because it is earlier than expected. We order quit a bit online from other companies and we never get it in less than a week.
     
    Feb 21, 2006
    #7
  8. sweet

    sweet Member

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    I never give my host the tracking number since I personaly had problem with them when I was a custumer/host. I do the tracking when it take too long to be delivered. I usualy keep looking for the delivery signature so I can do CCC and see if everything is in the box with my host.
     
    Feb 21, 2006
    #8
  9. Cindycooks

    Cindycooks Veteran Member Silver Member

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    The host gets an email automatically from PC when their boxes are sent - with the tracking numbers. You do not have to give it to them. So they get the numbers, try to track...the date says like "delivered May 2004" then they call or email me all worried.
     
    Feb 21, 2006
    #9
  10. luvs2sellit

    luvs2sellit Advanced Member

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    Just don't put there email address in PP.
     
    Feb 21, 2006
    #10
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