chefruthie
Gold Member
- 335
August 21, 2008
Dear Consultant:
I have news to share with you regarding three fall 2008 products, the Holiday Spreader (#2809), the Holiday Serving Plate (#2807) and the Holiday Appetizer Plates (#2808). Effective immediately, these products will be placed on “stop sell.” This means do not show or sell these products until further notice.
Holiday Spreader
As part of our commitment to quality, we require our suppliers to meet all applicable federal and state standards and laws. We also require our suppliers to conduct testing prior to shipment to ensure we meet all standards. Our supplier provided us with certifications from independent testing facilities indicating that the Holiday Spreader manufactured in China met the federal lead paint standard. However, as part of our quality assurance procedures, we also conducted additional independent testing on random samples which indicates that at least some of the products contain excess levels of lead, violating the federal lead paint standard.
Given these circumstances, we advise you not to continue to use the product and we are voluntarily recalling the Holiday Spreader. We will take the following steps:
1) If you received the Holiday Spreader (#2809) as part of the Director Benefit Kit, the June Sell-A-Thon or as part of a sample order, we will issue a Federal Express call tag so that the product can be returned to us free of charge. You will receive a separate email before the end of the month identifying the time frame in which you can expect Federal Express to pick up the products.
2) If you submitted a sample order for the spreaders that hasn’t shipped, your order will be on backorder. The backorders will be filled when we have acceptable product in stock.
It’s important for you to know that the handles of the Spreader are sealed with polyurethane. Exposure to the lead paint on the handle could result if the coating wears off. Lastly, please note that we have alerted the Consumer Safety Product Commission to our voluntary recall of this product.
Holiday Plates
While the Holiday Serving Plate (#2807) and the Holiday Appetizer Plates (#2808) meet federal lead requirements as well as our quality standards, we recently determined that these products do not comply with California’s Proposition 65 requirements. Although Proposition 65 does not prevent the sale or use of these products, it does require strong warnings to be placed on products sold to or used by California consumers that exceed certain levels of lead and other listed chemicals. Proposition 65 does not apply to sales or use of products in any other state or in other countries.
While our supplier provided us with certifications from independent testing facilities indicating that the above products meet the California lead limitations, we conducted additional independent testing on random samples which indicates at least some of these products contain lead at levels that exceed the state’s warning threshold for lead.
The Proposition 65 lead limits are very low. In fact, FDA tests show that lead levels found in some everyday food products can exceed the California standard. However, we want to continue to follow our quality guidelines which require our products to comply with California’s Proposition 65 requirements. We know that you and your customers have come to expect the highest quality standards from The Pampered Chef.
Given the situation with the holiday plates, we will take the following actions:
1) If you live in California and received the Holiday Serving Plate (#2807) and/or Holiday Appetizer Plates (#2808) as part of the Director Benefit Kit, the June Sell-A-Thon or as part of a sample order, we will issue a call tag so that the products can be returned to us. If you received a call tag for the Holiday spreader, you may return these products with the Spreader. You will receive a separate email before the end of the month identifying the date on which you can expect Federal Express to pick up the products.
2) If you live outside of California and received the Holiday Serving Plate (#2807) and/or Holiday Appetizer Plates (#2808), you may choose to return the products to us or keep the products. You may return these products with the call tag issued for the Holiday Spreader. If you did not receive the Holiday Spreader and want to return the plates, please email the Solution Center at [email protected] to obtain a call tag.
3) If you submitted a sample order for the plates that hasn’t shipped, your order for these products will be on backorder. The backorders will be filled when we have acceptable plates in stock.
I know this is disappointing news, be assured we are doing everything we can to rectify it. We are working with our supplier to determine how long it will take to rebuild our stock with products that meet all applicable legal standards as well as our quality standards. We will provide you with an update on the status of these products the week of September 15.
As you know, we stand by the quality of our products. We are extremely disappointed with these situations and apologize for any inconvenience it may cause you.
If you have any questions, please contact the Solution Center at 1-888-OUR-CHEF or at [email protected].
Marla Gottschalk
Chief Executive Officer
The Pampered Chef is a registered trademark.
Please do not reply to this e-mail. It is not set up to accept replies. You are receiving this e-mail because you are a Consultant with The Pampered Chef, Ltd. If you received this e-mail in error, please send a separate e-mail to [email protected].
Dear Consultant:
I have news to share with you regarding three fall 2008 products, the Holiday Spreader (#2809), the Holiday Serving Plate (#2807) and the Holiday Appetizer Plates (#2808). Effective immediately, these products will be placed on “stop sell.” This means do not show or sell these products until further notice.
Holiday Spreader
As part of our commitment to quality, we require our suppliers to meet all applicable federal and state standards and laws. We also require our suppliers to conduct testing prior to shipment to ensure we meet all standards. Our supplier provided us with certifications from independent testing facilities indicating that the Holiday Spreader manufactured in China met the federal lead paint standard. However, as part of our quality assurance procedures, we also conducted additional independent testing on random samples which indicates that at least some of the products contain excess levels of lead, violating the federal lead paint standard.
Given these circumstances, we advise you not to continue to use the product and we are voluntarily recalling the Holiday Spreader. We will take the following steps:
1) If you received the Holiday Spreader (#2809) as part of the Director Benefit Kit, the June Sell-A-Thon or as part of a sample order, we will issue a Federal Express call tag so that the product can be returned to us free of charge. You will receive a separate email before the end of the month identifying the time frame in which you can expect Federal Express to pick up the products.
2) If you submitted a sample order for the spreaders that hasn’t shipped, your order will be on backorder. The backorders will be filled when we have acceptable product in stock.
It’s important for you to know that the handles of the Spreader are sealed with polyurethane. Exposure to the lead paint on the handle could result if the coating wears off. Lastly, please note that we have alerted the Consumer Safety Product Commission to our voluntary recall of this product.
Holiday Plates
While the Holiday Serving Plate (#2807) and the Holiday Appetizer Plates (#2808) meet federal lead requirements as well as our quality standards, we recently determined that these products do not comply with California’s Proposition 65 requirements. Although Proposition 65 does not prevent the sale or use of these products, it does require strong warnings to be placed on products sold to or used by California consumers that exceed certain levels of lead and other listed chemicals. Proposition 65 does not apply to sales or use of products in any other state or in other countries.
While our supplier provided us with certifications from independent testing facilities indicating that the above products meet the California lead limitations, we conducted additional independent testing on random samples which indicates at least some of these products contain lead at levels that exceed the state’s warning threshold for lead.
The Proposition 65 lead limits are very low. In fact, FDA tests show that lead levels found in some everyday food products can exceed the California standard. However, we want to continue to follow our quality guidelines which require our products to comply with California’s Proposition 65 requirements. We know that you and your customers have come to expect the highest quality standards from The Pampered Chef.
Given the situation with the holiday plates, we will take the following actions:
1) If you live in California and received the Holiday Serving Plate (#2807) and/or Holiday Appetizer Plates (#2808) as part of the Director Benefit Kit, the June Sell-A-Thon or as part of a sample order, we will issue a call tag so that the products can be returned to us. If you received a call tag for the Holiday spreader, you may return these products with the Spreader. You will receive a separate email before the end of the month identifying the date on which you can expect Federal Express to pick up the products.
2) If you live outside of California and received the Holiday Serving Plate (#2807) and/or Holiday Appetizer Plates (#2808), you may choose to return the products to us or keep the products. You may return these products with the call tag issued for the Holiday Spreader. If you did not receive the Holiday Spreader and want to return the plates, please email the Solution Center at [email protected] to obtain a call tag.
3) If you submitted a sample order for the plates that hasn’t shipped, your order for these products will be on backorder. The backorders will be filled when we have acceptable plates in stock.
I know this is disappointing news, be assured we are doing everything we can to rectify it. We are working with our supplier to determine how long it will take to rebuild our stock with products that meet all applicable legal standards as well as our quality standards. We will provide you with an update on the status of these products the week of September 15.
As you know, we stand by the quality of our products. We are extremely disappointed with these situations and apologize for any inconvenience it may cause you.
If you have any questions, please contact the Solution Center at 1-888-OUR-CHEF or at [email protected].
Marla Gottschalk
Chief Executive Officer
The Pampered Chef is a registered trademark.
Please do not reply to this e-mail. It is not set up to accept replies. You are receiving this e-mail because you are a Consultant with The Pampered Chef, Ltd. If you received this e-mail in error, please send a separate e-mail to [email protected].
