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Pampered Chef: The "soution" center

  1. sk8rgrrl99

    sk8rgrrl99 Member

    497
    0
    I called the solution center on Monday and did an adjustment (exchange) for one of my hosts. She bought something that she didn't like and exchanged it for another item. The person I spoke to was supposed to schedule a pickup for Tuesday. My host called me today and said that fed ex never came for the pickup. So I called back and the person I spoke to got all rude with ME because I asked for some type of confirmation that they call was placed. And she said "well of course it will be placed, I'm doing it right now!" AUGH. I just feel like this makes me look SO dumb to my customer and I don't want to bad mouth the solution center but sheesh... it's 4 days later now!! I'm calling back at 5PM to check and make sure the pick up is scheduled.
     
    Apr 24, 2009
    #1
  2. Gina M

    Gina M Veteran Member Gold Member

    1,780
    0
    Sarah,

    I've had that happen to me recently as well - I had to call back 3 times before a pick up finally happened. Nothing wrong with following up for your customer!
     
    Apr 24, 2009
    #2
  3. sk8rgrrl99

    sk8rgrrl99 Member

    497
    0
    I am definitely following up and if the solution center gets mad it's too bad for them. I don't want to lose a good customer! She had a $600+ show with only 5 guests!
     
    Apr 24, 2009
    #3
  4. esavvymom

    esavvymom Legend Member Staff Member

    7,885
    137
    Well, gee, if they'd placed the call the FIRST time, you wouldn't need to follow-up and check their work now would you? I think I probably would have snapped something like that back- "Obviously Someone didn't place the call, since it was never picked up."
     
    Apr 24, 2009
    #4
  5. sk8rgrrl99

    sk8rgrrl99 Member

    497
    0
    That's exactly what I was thinking? In my head I was like "you're getting mad at ME??" But to her I just said "thank for your help. I appreciate it." I'll be very curious to see if the call went in this time.
     
    Apr 24, 2009
    #5
  6. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

    2,878
    16
    I always do them online....you get confirmation in writing....then if need be you have a ref number when you place the follow up call to Solution Center.

    Plus, you can forward the email to your guest and they can see you took action.
     
  7. WLMcCoy

    WLMcCoy Advanced Member

    700
    0
    I had this happen, too! I called last Friday to do an exchange adjustment.They were to pick the product at my house. Waited all week w/ no pickup. Called SC today & scheduled another pickup for Monday.. I hope it works!!
     
    Apr 24, 2009
    #7
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