I called the solution center on Monday and did an adjustment (exchange) for one of my hosts. She bought something that she didn't like and exchanged it for another item. The person I spoke to was supposed to schedule a pickup for Tuesday. My host called me today and said that fed ex never came for the pickup. So I called back and the person I spoke to got all rude with ME because I asked for some type of confirmation that they call was placed. And she said "well of course it will be placed, I'm doing it right now!" AUGH. I just feel like this makes me look SO dumb to my customer and I don't want to bad mouth the solution center but sheesh... it's 4 days later now!! I'm calling back at 5PM to check and make sure the pick up is scheduled.