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Pampered Chef: Technical support

  1. sweet

    sweet Member

    90
    0
    I was just wondering if I was the only one that is thinking that PC technical suport sould have a 1-800 number, I was having problem sending my orders with pampered parter so I call head office and they told me that they are not train to help us with that, so she gave me the phone number 630-916-1080, and I was thinking, why don't they have a 1-800 number. long distance are expensif specially canada to usa, worst in the day time, and on top of that I was on hold waiting to speak to someone for a bit.
    Maybe it should be all conected to the same 1-800 number that the head office.
    What you guys think?
     
    Jun 3, 2005
    #1
  2. janel kelly

    janel kelly Advanced Member

    941
    1
    it would be nice...

    it would be nice... I waited 25 minutes on hold the other day to talk to PP technical support. I had to use my cell phone to call them. I remember thinking while waiting, "I wish this was a 1-800#...
     
    Jun 3, 2005
    #2
  3. jdavis

    jdavis Veteran Member

    1,446
    0
    O you read my mind

    I was thinking it was quite odd when I had to call tech support when I was having a problem sending my order a while back and it took forever it seemed like anyway to get it fixed.
     
    Jun 3, 2005
    #3
  4. sweet

    sweet Member

    90
    0
    thank, so i'm not the only one thinking like that, I'm so glad, sometimes I even find them rude sometimes
     
    Jun 3, 2005
    #4
  5. kitchenqueen

    kitchenqueen Member

    422
    0
    long distance

    Why is it that only customer service has an 800 number and not all of the other departments (field services, tech support, etc). I had to call field sercies last week when I had an issue with a shipment order and the woman was extremely rude! Maybe she was having a bad day or something, but I felt there was no need for the way she spoke to me. I had to pay for her to not help and be rude!! :rolleyes: Oh well, maybe PC will realize we don't want to have to call long distance anymore SOON!
     
    Jun 6, 2005
    #5
  6. The only way they'll know is if you TELL THEM! :) I email all of my suggestions, and then if they have questions, THEY call ME! Let them know your concerns...this is a company that fixes problems (in my case, for sure!)!!
     
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