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Technical support

sweet

Member
May 12, 2005
89
0
I was just wondering if I was the only one that is thinking that PC technical suport sould have a 1-800 number, I was having problem sending my orders with pampered parter so I call head office and they told me that they are not train to help us with that, so she gave me the phone number 630-916-1080, and I was thinking, why don't they have a 1-800 number. long distance are expensif specially canada to usa, worst in the day time, and on top of that I was on hold waiting to speak to someone for a bit.
Maybe it should be all conected to the same 1-800 number that the head office.
What you guys think?
 

janel kelly

Advanced Member
Feb 19, 2005
939
1
it would be nice...

it would be nice... I waited 25 minutes on hold the other day to talk to PP technical support. I had to use my cell phone to call them. I remember thinking while waiting, "I wish this was a 1-800#...
 

jdavis

Veteran Member
May 20, 2005
1,427
0
O you read my mind

I was thinking it was quite odd when I had to call tech support when I was having a problem sending my order a while back and it took forever it seemed like anyway to get it fixed.
 

sweet

Member
May 12, 2005
89
0
thank, so i'm not the only one thinking like that, I'm so glad, sometimes I even find them rude sometimes
 

kitchenqueen

Member
Jan 31, 2005
420
0
long distance

Why is it that only customer service has an 800 number and not all of the other departments (field services, tech support, etc). I had to call field sercies last week when I had an issue with a shipment order and the woman was extremely rude! Maybe she was having a bad day or something, but I felt there was no need for the way she spoke to me. I had to pay for her to not help and be rude!! :rolleyes: Oh well, maybe PC will realize we don't want to have to call long distance anymore SOON!
 
Apr 5, 2005
201
1
The only way they'll know is if you TELL THEM! :) I email all of my suggestions, and then if they have questions, THEY call ME! Let them know your concerns...this is a company that fixes problems (in my case, for sure!)!!
 
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