I prepared my tax information (very organized, all receipts totaled with Excel, placed in sorted folders in a black plastic file box) and took it to my accountant (8th year, same place) one month ago. I called yesterday and the phone answerer said "I only know about what comes across my desk.". I want to know if they will be done, if they are filing an extension, if they even know where my paperwork is. Don't I have that right? What do I say when I call back? Last year they charged almost $500. For that much money I should have some communication. Just because I've been there 8 years doesn't guarantee that I'll be there next year.