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Stoneware Tips

krzymomof4

Veteran Member
Silver Member
Jun 27, 2005
1,683
0
I have a customer looking for things to do with her stone (this is her first one) and how to care for it. I was going to tell her, but was wondering if anyone had a flyer to that effect so that she could have it on hand.
Thanks
 

jdavis

Veteran Member
May 20, 2005
1,427
0
:confused: OK, maybe I misunderstood but I didn't think PC would replace your stone if you just dropped it and it broke :confused:
 
Sep 20, 2005
420
0
I've heard of plenty of people that they have done that for...as long as it's still within the 3 years, they will replace it..no q's asked.
 
T

tpchefrebecca

Guest
I got lucky

I had mine replaced. That and one of my SA medium plate fell out of car when I was unloading it. They replaced it no problem. I also am still not sure if they were supposed to, but am glad they did.
 

pamperedchristine

Member
Gold Member
Aug 11, 2005
85
0
The last time I called home office to get a reference number for a customer of mine, the lady was very strict. She needed to know and document exactly how it broke and specifically said that they would not replace it if the customer dropped it or exposed it to the freezer/oven thermal shock. She was abrubt enough with me that I thanked her, hung up and called back to get someone else.

The next lady i got at home office told me that all my customer needed to do was send them a palm-sized piece of the stone, and they'd send her a new one. No questions asked about how it broke.

Maybe it's just luck on who you get :)
 
Sep 20, 2005
420
0
i know my director just broke her prep bowl set a little bit ago...she was at a show and just plain old dropped them and they shattered. I don't know all the details but I know they sent her a new set!
 

reegrace

Member
Jul 19, 2005
54
0
Do you need a receipt?

When you return a stone do you have to have the receipt? One of my friends broke in the oven last weekend. They have moved twice since she bought it and she can't find the receipt. She didn't buy it from me. :confused:
 
May 18, 2005
23
0
reegrace said:
When you return a stone do you have to have the receipt? One of my friends broke in the oven last weekend. They have moved twice since she bought it and she can't find the receipt. She didn't buy it from me. :confused:


Can the consultant who ordered it for her send her a copy...did she submit it via PP? Yes, you have to have the receipt to get a replacement!

Nancy
 

its_me_susan

Senior Member
Jul 31, 2005
2,053
10
So far three of my guests stones arrived with chips on the edges of their stoneware, and one was completely broken into 2 pieces. Has anyone else had similar problems? I'm wondering if its just because of the Sept. special (more stones ordered) that I am noticing?
 
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