• Join Chef Success Today! Get support for your Pampered Chef business today! Increase your sales right now! Download 1000s of files and images, view thousands of Pampered Chef support threads! Totally Free!

Lost and Found: A Broken Stoneware Piece

In summary, the customer thinks she purchased a mini deep dish baker that held one package of cornbread mix from you a few years ago. She cannot find documentation of the purchase, and her computer has recently gone out. She is interested in finding another one and is willing to pay.
Shawnna
Gold Member
2,377
I have a customer who has pieces of a broken stoneware product. She insists she bought it from me several years ago. I can't find it on my computer...I definately know it was over 3 years ago so I wouldn't have a copy of the paper receipt...but I have had computer problems. Anyway, the piece looks like a mini deep dish baker. It isn't as big around as a plate, and about as deep as the deep dish baker. She says it holds one package of cornbread mix. It is not a glazed piece. I have been selling PC for about 10 years and I don't remember this piece. Do any of you have any ideas? Do any of you have one of these you might want to sell? Thanks in advance for all your help.
 
Ask if she has her receipt....most likely doesn't. Let her know PC usually requires one. Then offer to try and help... Ask her under which host name she ordered. You can then call HO and have them research by host name and then her name. If it's past the 3 years, then she'll have to purchase a new one.
 
Sounds like the old stoneware baking bowl:
http://blog.canadianparents.com/helensblog/files/2008/08/pampered-chef-bowl.jpgShe doesn't expect it to be replaced, does she? For some reason, lots of folks seem to think the stoneware (or all PC products, when it comes down to it!) comes with a lifetime guarantee. I think the deep covered baker is the closet thing to it in the current product line.
 
If any of my customers have a piece that I did not sell them (or if you couldn't find documentation of in your files) I send them directly to the company and let them handle it. The company is in charge of all returns. That is why the info is on the back of each receipt. When you handle the return, it's just good customer service. I have sent MANY to the 1-888 number!!As for replacement if she wants, you can check yahoo's Let's Make a Deal or the Marketplace here. I have had a ton of luck on both!
 
Last edited:
Sounds like the mini baker. Waaaay back, there was an unglazed version, but it was otherwise similar to the glazed one in the catalog now. It would absolutely be out of the guarantee period. Give the customer the toll-free customer service number and have her call. You can let her know that it'll be easier for her to work with cust. svc. than for you to keep coming back to her to get more info (which is absolutely true).
 
  • Thread starter
  • #6
Oh...she doesn't have her receipt and after I saw it I told her it was very old...I don't even remember seeing one before. She says she ordered it from me so it must have been at one of my very first parties. She knows it is no longer available...and she didn't seem interested in the glazed one. I told her I would bring my glazed on by for her to see. She just wants another one and told me what she would be willing to pay.

Oh and it is definately not the ddb lid/bowl. Its way too big. It has to be a mini-ddb. So, if anyone has one stashed somewhere let me know.
 
Wish you could post a pic of the piece. It would be kinda fun to play "figure out the retired piece of stoneware" :)
 
Many years ago the DDB was not glazed & its a little smaller ( not as small as the mini) also I don't think its as deep either...HTH
 

1. What should I do if I accidentally break my stoneware piece?

If you have broken your Pampered Chef stoneware, don't worry! We have a replacement policy for broken pieces. Simply contact your Pampered Chef consultant or our customer service team for assistance.

2. Can I exchange my broken stoneware piece for a different item?

Unfortunately, we cannot offer exchanges for broken stoneware pieces. However, we do offer a replacement policy for broken items.

3. How long does the replacement process take?

The replacement process for a broken stoneware piece can take up to 2-3 weeks. This includes processing time and shipping time.

4. Can I get a refund for my broken stoneware piece?

We do not offer refunds for broken stoneware pieces. However, we do offer a replacement policy for damaged items.

5. Will my replacement stoneware piece be the same as the one I originally purchased?

Due to the nature of our products, we cannot guarantee that the replacement stoneware piece will be the same as the one you originally purchased. However, we will do our best to provide a similar item.

Similar Pampered Chef Threads

  • BeckyC5830
  • Pampered Chef Stoneware
Replies
7
Views
1K
BeckyC5830
  • Intrepid_Chef
  • Pampered Chef Stoneware
Replies
39
Views
3K
legacypc46
  • Intrepid_Chef
  • Pampered Chef Stoneware
Replies
8
Views
2K
DessertDivaFL
  • MrsCaleb
  • Pampered Chef Stoneware
Replies
4
Views
4K
Amanda Goode
  • tloudermilk
  • Pampered Chef Stoneware
Replies
8
Views
2K
raebates
Replies
20
Views
2K
wadesgirl
  • luvlabs
  • Pampered Chef Stoneware
Replies
7
Views
3K
rlombas
Replies
17
Views
19K
Christ Follower
  • cookingwithlove
  • Recruiting and Team Leaders
Replies
2
Views
872
Admin Greg
  • BeckyC5830
  • Products and Tips
Replies
7
Views
3K
rlombas
Back
Top