esavvymom
Staff member
- 7,895
I really need to work on my Host Coaching skills (along with customer care)-my fear of the phone cripples my mind to pick up the phone- USUALLY. I do eventually, but I'm not that good at it.
I had a host I HAD to call again tonight...she's been dragging her feet on the invitation list, and from day 1, I had a feeling this would happen. She felt very uncomfortable about inviting her co-workers, because she's a manager. She didn't want them to feel 'obligated'. She had a 'vibe'. SO I armed her with some tools to make it easier, but she's been a hard-sell so to speak.
Well, last week, I had talked to her about her list. Still hadn't heard from her and I finally had a chance to call her tonight. She still hadn't done it- and hadn't opened my email (which had the "F.R.A.N.K." thing in there- figured it'd be less intimidating than my usual 50-in-5 that's in my host packet). While on the phone...I kept hearing Tammy Stanley's words.
<Host> "Maybe I shouldn't do this. I'm thinking maybe I should just postpone."
<Me> "Are you unsure because we haven't gotten the invitations out?"
<Host> "Yes- exactly! I'm afraid no one will come."
<Me> "You know, what I've actually found is that it's better to not invite too far out. THe longer it's on someone's calendar, the more of a commitment it may seem. If folks are free, and want to come, they will come! "
<Host> "Really?"
<Me> "Yes. Why don't we do this....can you think of a few names of those you'd invite?"
<Host> "I can think of 4 or 5." (She also mentioned 2 out-of-town grown kids. As she talked, she realized she could think of a few more...so she sort of talked herself into going ahead and doing it.)
<Me> "As far as those at work, I understand your hesitancy to invite those under you in your downline. But what about peers in your workplace? Other managers or supervisors?"
<Host> "Yes. I can invite about 6 or 7 of those."
<Me> "When you mention your show to them, encourage them to bring a friend. If they do, they'll both get a free gift."
Anyway....you get the idea.....I turned her around, got her going on a reasonable guest list (I've had worse!!), and I about made her cry because I was being so sensitive to her situation - she works ALOT of hours, and is very busy, so I was telling her to let me take care of many of the invitations (email), and she's going to be at the office on Monday- (no one else will be there), so was going to invite her co-workers by putting an invitation or something under their doors. I asked her if it would help if I emailed her a flyer/invitation with all of the information for her show, and then she could just print it off and slip it under their door. That's when she about cried.
My DH didn't understand....he just rolled his eyes like I was wasting my time trying to convince her to have the show. The world is black and white to him. But I knew you guys would understand my small victory- not only for this show and this host, but those that know me...for ME! I was able to think through and save the show from doom. Will it be a success? Who knows....but I'll do my best with what I have. Beats having nothing to try with!
Thanks for reading....sorry so long.
I had a host I HAD to call again tonight...she's been dragging her feet on the invitation list, and from day 1, I had a feeling this would happen. She felt very uncomfortable about inviting her co-workers, because she's a manager. She didn't want them to feel 'obligated'. She had a 'vibe'. SO I armed her with some tools to make it easier, but she's been a hard-sell so to speak.
Well, last week, I had talked to her about her list. Still hadn't heard from her and I finally had a chance to call her tonight. She still hadn't done it- and hadn't opened my email (which had the "F.R.A.N.K." thing in there- figured it'd be less intimidating than my usual 50-in-5 that's in my host packet). While on the phone...I kept hearing Tammy Stanley's words.
<Host> "Maybe I shouldn't do this. I'm thinking maybe I should just postpone."
<Me> "Are you unsure because we haven't gotten the invitations out?"
<Host> "Yes- exactly! I'm afraid no one will come."
<Me> "You know, what I've actually found is that it's better to not invite too far out. THe longer it's on someone's calendar, the more of a commitment it may seem. If folks are free, and want to come, they will come! "
<Host> "Really?"
<Me> "Yes. Why don't we do this....can you think of a few names of those you'd invite?"
<Host> "I can think of 4 or 5." (She also mentioned 2 out-of-town grown kids. As she talked, she realized she could think of a few more...so she sort of talked herself into going ahead and doing it.)
<Me> "As far as those at work, I understand your hesitancy to invite those under you in your downline. But what about peers in your workplace? Other managers or supervisors?"
<Host> "Yes. I can invite about 6 or 7 of those."
<Me> "When you mention your show to them, encourage them to bring a friend. If they do, they'll both get a free gift."
Anyway....you get the idea.....I turned her around, got her going on a reasonable guest list (I've had worse!!), and I about made her cry because I was being so sensitive to her situation - she works ALOT of hours, and is very busy, so I was telling her to let me take care of many of the invitations (email), and she's going to be at the office on Monday- (no one else will be there), so was going to invite her co-workers by putting an invitation or something under their doors. I asked her if it would help if I emailed her a flyer/invitation with all of the information for her show, and then she could just print it off and slip it under their door. That's when she about cried.
My DH didn't understand....he just rolled his eyes like I was wasting my time trying to convince her to have the show. The world is black and white to him. But I knew you guys would understand my small victory- not only for this show and this host, but those that know me...for ME! I was able to think through and save the show from doom. Will it be a success? Who knows....but I'll do my best with what I have. Beats having nothing to try with!
Thanks for reading....sorry so long.
