So I get a call from a lady who started the conversation like this........."This is ......and I purchased a stone from you at a show last August. August such and such to be exact and I gave that stone today as a shower gift and when the girl opened it up, it isn't the stone I ordered." Well, I just sat there. I had no idea what she meant by that. But she kept going and says "I ordered the stone you showed us at the show (and by this time I had gotten the name of her hostess) and the one I got only has a little side on it like a cookie sheet" So by now you have figured out that she has a large bar pan right? And that is the stone I used at the show and it is the stone she ordered. But basically she was calling because what she really wanted was a Rectangle Baker. So I looked up her order and I told her, yes that is what your order is for a large bar pan. And she says (pretty much word for word here!) - well, I know there is nothing I can do about it now and I didn't tell her that isn't what I meant to give her because I didn't want her to know that I hadn't looked at her gift before I wrapped it but when she opened the box I was shocked at what was in it. Then she goes on to want to tell me that she paid a lot for that stone and wants to know how much more it cost her than if I had ordered her what she actually wanted. When I told her it was actually less than a rectangle baker she had nothing else to say. I told her it could still be exchanged but she didn't want that because she didn't want to admit to the girl that she hadn't looked at her gift in the ten months that she had it (thank God it wasn't broken!) and I even offered to send her a catalog so she could see the difference but she said no she didn't want that - she just wanted me to know that she was unhappy. Oh, and before anyone says I should have called her before now, she refused to give me her phone number at the show because she didn't want me calling and soliciting her. So there you go.............that's my weird, unhappy, can't satisfy you if I paid for your items myself customer of the year. So do you think I should send her a catalog or a mini with a 10% off coupon or something just to show that I at least tried to make her happy?