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Slow Cooker is very hot

Discussion in 'Products and Tips' started by kam, May 13, 2017.

  1. kam

    kam Legacy Member Staff Member

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    I just got the Slow Cooker stand to use with the Rockcroks. Using it for the first time today.

    I have it on LOW - but it seems to be cooking hot.

    Also, the outside of the cooker is hot as well. My other slow cookers are certainly very warm while cooking, but not as hot as the outside of the Slow Cooker stand. It is too hot to even barely touch. The handles are even very warm - I can touch them - but not for any length of time.

    For anyone else who has this --- is this normal??

    THANKS!
     
    May 13, 2017
    #1
  2. chefjeanine

    chefjeanine Senior Member Gold Member

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    I didn't notice anything unusual when I used ours. . .but we've only used it a couple of times.
     
    May 15, 2017
    #2
  3. kam

    kam Legacy Member Staff Member

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    184
    Thanks!

    I think I am going to call them. The actual stand was significantly hotter than any of my other slow cookers have ever been.

    Also, I had it on LOW, my meal called for 4-6 hours on low and it was just about done at 2 hrs - and the sauce was boiling a bit at 2-1/2 hrs. I cooked something that I have cooked many times before, so I know what it should look like at certain points.
     
    May 15, 2017
    #3
  4. chefjeanine

    chefjeanine Senior Member Gold Member

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    Please let us know what you hear!
     
    May 20, 2017
    #4
  5. kam

    kam Legacy Member Staff Member

    3,545
    184
    I called solutions center and will return it and they are sending me a new one. I really hope it works well. I really need it to work on Low.
     
    May 20, 2017
    #5
    chefjeanine likes this.
  6. Thank you for this! I have a customer complaining of the same thing. I believe I will call PC for her.
     
    May 23, 2017 at 10:16 AM
    #6
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