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Show on hold

CAPCnewbie

Member
Feb 14, 2009
239
0
I had a hard time submitting a show order over the weekend but learned it had something to do with the PC server and not me. So finally submtted it yesterday morning, checked CC this morning but the show was still not showing. Luckily I called and they placed the show on hold! and guess why?
Because the hosts name was the same last name as mine and the address is mine. I had to explain that the last name is the same as mine because the host was my sister-in-law and that I have all my shows shipped to me bacause I like to double check orders, organize it all and place thankyou post cards and recipe cards in with the orders.
I've never had this happen before. I'm glad I called to check. Is there any other way I can get around submitting a show for family members that have the same last name as I do?? Will they always place my shows on hold?
 

wadesgirl

Legend Member
Gold Member
Jul 25, 2007
11,412
31
Yes, I would change the ship to address not the customer's address. Make it say:
Suzie Host
C/O CAPCnewbie
Address
City, State
 

Chef Gilles

Member
Gold Member
Jul 21, 2008
324
7
I have most of my shows delivered at my door under my customer's name and it is often the same last name. The only thing that would be different in my case, I always leave the customer's phone number. This must be something new they have started. It looks like you are getting punished for giving good customer service.
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
It's not a new rule. They may just be checking things a little closer these days.
 

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