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Pampered Chef: Show on hold

  1. CAPCnewbie

    CAPCnewbie Member

    239
    0
    I had a hard time submitting a show order over the weekend but learned it had something to do with the PC server and not me. So finally submtted it yesterday morning, checked CC this morning but the show was still not showing. Luckily I called and they placed the show on hold! and guess why?
    Because the hosts name was the same last name as mine and the address is mine. I had to explain that the last name is the same as mine because the host was my sister-in-law and that I have all my shows shipped to me bacause I like to double check orders, organize it all and place thankyou post cards and recipe cards in with the orders.
    I've never had this happen before. I'm glad I called to check. Is there any other way I can get around submitting a show for family members that have the same last name as I do?? Will they always place my shows on hold?
     
    Oct 20, 2009
    #1
  2. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    Yes, I would change the ship to address not the customer's address. Make it say:
    Suzie Host
    C/O CAPCnewbie
    Address
    City, State
     
    Oct 20, 2009
    #2
  3. Chef Gilles

    Chef Gilles Member Gold Member

    325
    5
    I have most of my shows delivered at my door under my customer's name and it is often the same last name. The only thing that would be different in my case, I always leave the customer's phone number. This must be something new they have started. It looks like you are getting punished for giving good customer service.
     
    Oct 20, 2009
    #3
  4. raebates

    raebates Legend Member Staff Member

    18,373
    399
    It's not a new rule. They may just be checking things a little closer these days.
     
    Oct 20, 2009
    #4
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