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When a shipment status says "On Hold," it means that there is an issue with your order that is preventing it from being shipped out. This could be due to a problem with payment, an item being out of stock, or other issues that require further action.
To find out why your shipment status is on hold, you can contact our customer service team. They will be able to provide you with more information about the specific issue and help you resolve it so that your order can be shipped out as soon as possible.
If your shipment status is on hold, you may still be able to make changes to your order, depending on the reason for the hold. Contact our customer service team to inquire about making changes to your order and they will advise you on the best course of action.
The length of time that your shipment status will be on hold can vary depending on the reason for the hold and how quickly the issue can be resolved. Our customer service team will work to resolve the issue as quickly as possible so that your order can be shipped out in a timely manner.
If your shipment status remains on hold for an extended period of time, it is possible that your order may be cancelled. However, our customer service team will do their best to resolve the issue and get your order shipped out. If your order is cancelled, you will be notified and provided with a refund.