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Pampered Chef: Sales Should I call about this order?

  1. jenniferlynne

    jenniferlynne Senior Member

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    If there is a problem with an order, will PC call you, or do you have to just call when the order never shows up? I submitted and individual order on the 2nd and it still hasn't shipped. It wasn't a big order at all, about $50. I've never done an individual order before, so maybe I messed it up. Once before I placed an order and noticed it didn't seem to be processing. I called and they said it was on hold but that it shouldn't have been. Wasn't sure what to do about this one.
     
  2. Shawnna

    Shawnna Senior Member Gold Member

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    what does it say on Consultants Corner? Does it say received, picking, etc?
     
    Feb 6, 2006
    #2
  3. Shipping

    I submitted an order on the 31st and it didn't ship until the 4th so I think they're running a little behind.
     
    Feb 6, 2006
    #3
  4. kitchencop

    kitchencop Member Silver Member

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    Call Ho!

    Hi! I had an $800 show just a week or so ago that was not processing, being the A*** retentive person I am, I called HO to find out why. The order was put on hold and we were able to resolve the problem right away. It is much quicker to get on the phone to figure out what is going on than to wait to be contacted, and it is easy because the company is so awsome!

    I did get an email regarding the problem a couple of days ago...and called HO again stating I thought it was resolved - they just said we crossed wires and it was taken care of...

    Does that make sense? Or am I babbling? ;-)
     
    Feb 6, 2006
    #4
  5. jenniferlynne

    jenniferlynne Senior Member

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    Ok. Thanks to all. It is just saying received. Like I said, I have never placed an individual order before so I just assumed it would be ship the next day. I think it was only 4 items. I will give them a call.
     
  6. I am having the same problem. I submitted a 565.00 order on 1/30/06 and it still says recieved. Iam praying the order comes soon. I told my host it should be here in a week the day we closed her show! Ugh...
     
  7. janel kelly

    janel kelly Advanced Member

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    Yeah, I've noticed my shows aren't getting shipped out as fast as they had been. I wonder what is up with them. They were doing so good about it getting shipped out the next day.
     
    Feb 6, 2006
    #7
  8. rwesterpchef

    rwesterpchef Advanced Member

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    Any time you submit a show at the end of the month, the shipping will be slower. With January being the extra product value, I'm sure many hosts held out trying to get every sell that they could. Also, if they're offering incentives to the consultants, there's even more because we're trying to get that carrot! I always tell my hosts two weeks, then they can ooh and ahh when it shows up faster and still cma.
     
    Feb 6, 2006
    #8
  9. kitty

    kitty Guest

    >>I submitted and individual order on the 2nd and it still hasn't shipped.<<

    Me too! Submitted a show on the 2nd and status is still "received." I am going to send out an e-mail to the customers because I believe HO is just overwhelmed with January orders. Remember, the amount of products awarded to hosts has gone up by 1/2 in $ amount, so there's bound to be more products going out, slowing response times at the warehouse.
     
    Feb 7, 2006
    #9
  10. DebbieJ

    DebbieJ Legend Member

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    The three shows I submitted on 1/31 are all picking and one has already been shipped.

    I would call if the status doesn't change today.
     
    Feb 7, 2006
    #10
  11. I've found that sometimes if you call the Express line, the information on order shipping is a little more updated than the website. I don't know if that's always the case but sometimes it is. I placed two orders (one on the first and one on the second) and both are showing as rec'd and not shipped.
     
  12. Gina M

    Gina M Veteran Member Gold Member

    1,780
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    My order placed on January 31st just shipped today as well. According to the website they've only shipped through January 31st - I figure if you ordered on the 2nd (which was Thursday) you had the weekend in there to cause a delay as well. Hopefully yours will ship soon! :)

    Gina Miller
    Pampered Chef Consultant
     
    Feb 7, 2006
    #12
  13. kitty

    kitty Guest

    I just got a message from HO. My show submitted on the 2nd shipped out yesterday (--er, that is to say on the 7th). Which is still today for some of you in the US & Canada :p Time zones.
    So we can all relax and just wait for the e-mails. Just make sure to call or send a notice to the customers.
     
    Feb 7, 2006
    #13
  14. kitchencop

    kitchencop Member Silver Member

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    Hi Kitty! Where are you?
     
    Feb 7, 2006
    #14
  15. kitty

    kitty Guest

    Certainly not in Guam. Wow! It's the middle of the afternoon for you.

    I'm in Germany it's a little past 6:30 am here. I'm a night owl and I'm usually just going to bed around now (my non-PC job starts in late afternoon) but I was so exhausted last night I went to bed shortly after 9:00pm. Now my whole concept of time and time zones is out of whack. As is everything. On the board there is less than 40 of us at the moment.
     
    Feb 7, 2006
    #15
  16. kitchencop

    kitchencop Member Silver Member

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    Awww....

    ...for a minute there I thought I found someone near! :p

    Well, it's still nice to know there is someone out there awake when we are!

    Thanks for the reply!

    C~
     
    Feb 7, 2006
    #16
  17. kitty

    kitty Guest

    >>...for a minute there I thought I found someone near!<<

    Actually that is fun. Chef Autumn and I are neighbors. Before I became a consultant, I was researching options to make a decision and was actively reading messages on this board. One day I saw a message she had posted here with her full name and I thought, "No way! I think I know this woman!" (I know her from my non-PC job) I wasn't sure if she was the same person I knew and I had NO idea she was a PC rep. Turns out she was...and she was. AND now that I'm a consultant, we're in the same cluster. It's really cool.

    Are you in the military? Are there a lot of PC reps in Guam? Wow! I would love to visit Guam. I hear it's beautiful. One of my (former) fellow employees was stationed there.
     
    Feb 8, 2006
    #17
  18. kitchencop

    kitchencop Member Silver Member

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    That is such a great story, I would love to find somebody close!

    My husband (he is the one that wanted to start PC...he does the demos!) is US Navy...we have been here about a year and so far I have only met one person that is a consultant here, I spoke with another on the phone, both are moving back to the states next month. I have heard there were about 8 here, but I cannot seem to get a straight answer!

    Our recruiter and the rest of the upline is all in New York...really good friends of ours. I have another friend (consultant) that lives in California...

    Guam is a beautiful place to visit...for a week or two...! ;)

    Actually it hasn't been too bad, just miss the shopping!
     
    Feb 8, 2006
    #18
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