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I can't remember exactly when it went from $3.25 to $3.50. It MAY have been a year ago, but everything runs together for me. I just got the new products and the changeover kit today and, yes, the new order forms charges $4.00 for shipping and handling. It is kind of a bummer, especially when guests have small orders. Considering a lot of guests try to strive for that $50 order when there is that monthly guest special of a free product with $50 order, it's less than 10% of their order in that situation. It is a bummer for guests who only have a $10 or less order. But, it's not totally unexpected given that postal rates just went up! That would be the way I'd approach it with customers if the issue comes up.