I
Inomiamenda
So let me preface this by saying that although I am a lot more direct than I used to be, I am still by nature nonconfrontational- especially when it comes to people I work with. Generally my thoughts are that it's just not worth getting worked up over when I know it will blow over shortly.
So-I work with a man whose wife teaches at my daughter's elementary school. His wife did a small catty order at the end of March. It was not enough to qualify as a show so I waited until I received another small catty order to combine them so she could get free products because I do like her, she is a good customer, etc.
I explained that that was the hold up. I had everything shipped to me so I can sort the two, and I told him the items would be here Friday, that I would bring them today. HOWEVER- I was also supposed to receive payment by Friday for 3 of the small orders that combined to make a larger one. I went ahead and ordered the stuff because these ladies are reliable, all past hosts and repeat customers. I still don't have their $$ in hand. I know I will by today or tomorrow and there was enough in my acct to cover.
This morning, though, I told him I was sorry I ran out the door to be here on time for student council and left the bags at home. He got a little snotty and said her people were getting antsy. Instead of being polite, like I typically am, I said, maybe a weeee bit snappily, that I would feel a little more guilty about that if everything had been paid for, that I still hadn't received all of the $$ for the show.
Now I know there were so many better ways to handle it. I could have simply stated that it's my policy not to deliver orders until all payments have been made, but no- I was a turd back. Oy! I hate that. I know I was wrong in the way I handled it. Sooo ready for a break.
Anyone else ever have these situations?
So-I work with a man whose wife teaches at my daughter's elementary school. His wife did a small catty order at the end of March. It was not enough to qualify as a show so I waited until I received another small catty order to combine them so she could get free products because I do like her, she is a good customer, etc.
I explained that that was the hold up. I had everything shipped to me so I can sort the two, and I told him the items would be here Friday, that I would bring them today. HOWEVER- I was also supposed to receive payment by Friday for 3 of the small orders that combined to make a larger one. I went ahead and ordered the stuff because these ladies are reliable, all past hosts and repeat customers. I still don't have their $$ in hand. I know I will by today or tomorrow and there was enough in my acct to cover.
This morning, though, I told him I was sorry I ran out the door to be here on time for student council and left the bags at home. He got a little snotty and said her people were getting antsy. Instead of being polite, like I typically am, I said, maybe a weeee bit snappily, that I would feel a little more guilty about that if everything had been paid for, that I still hadn't received all of the $$ for the show.
Now I know there were so many better ways to handle it. I could have simply stated that it's my policy not to deliver orders until all payments have been made, but no- I was a turd back. Oy! I hate that. I know I was wrong in the way I handled it. Sooo ready for a break.
Anyone else ever have these situations?
