Reversible Bamboo Carving Board Problems

[PCJen]

I just use my Bamboo Carving Board for the first time. After using it I washed it (did not soak it nor scrubbed it hard) and dried it only to notice that the finish has come off in a few places where the turkey sat. Has anyone else had this problem?

 

[PChefAbey]

My mom had that problem. I am waiting for her to email me a pic I can send to HO about it.

Have you called and found anything out?

 

[PCJen]

No, I haven't called yet. I wanted to see if anyone else had the problem first and what HO said about it. My husband said it may just have a mineral oil on it since it is used for food and we just need to add some after using.

 

[DebbieJ]

Hmm...I thought I was just being picky. I used mine a few weeks ago for the first time and had the same thing happen.

Maybe I'll send mine back, too!

 

[PCJen]

Sorry, it took me awhile to give you the update on this. I have been very busy with shows, kids, and everything else that seemed to pop up. Anyway...
I called HO to exchange. The person I spoke with had not heard of any problems like that. She told me to send it back and they will send me a new one, of course. The postage for sending it back was over $10! I called HO back and told her how much postage was and that I might as well had paid full price for it with the shipping. I also said that it was like sending a whole piece of Stoneware back. She said she understood and will this time send me a prepaid postage label.
If you are having problems like I was please, please let HO know. This is such a high end product that we shouldn't be having problems with it.