I have a customer that needs 2 replacement parts for items she has. She's not looking to get them for free because they are out of warranty - can they be ordered?
Yes, you can place an non-commission order in P3. They only charge sales tax on the item (no shipping) and it can be shipped straight to your customer
can you add replacement parts onto a regular order? I have two different customers that want to place an order and also order replacement lids.
No - replacement parts are on totally different screen - under non-commission orders. I'll often just total the replacement parts w/ the reg. order and have them pay all together, though.