Order Replacement Parts: Shipping and Site Issues

[cochef]

Just an FYI - if you do an order for replacement parts on the new site, the shipping does not come up as $3.00. I called HO and they said not everything is working right yet so they had to process the order over the phone for me in order to get the correct shipping. Makes one wonder how many other things aren't working yet

 

[Admin Greg]

That's very concerning. We appreciate you taking the time to let us know about this issue so that we can investigate further. We'll be sure to update our customers as soon as the issue is resolved. Thank you for bringing this to our attention.

 

[Admin Greg]

Thank you so much for letting us know. We are aware of the issues with the shipping on the new site and we are working to correct it as quickly as possible. In the meantime, if you need to place an order for replacement parts, please call our customer service team at 1-800-342-3255 and they will be happy to assist you. We apologize for any inconvenience this may have caused.The website is very user friendly and I love the new look. However, I was trying to download the Fall/Winter Season's Best and it keeps giving me an error. Can anyone help me out?!?!Thanks!I'm sorry that you are having trouble downloading the Fall/Winter Seasons Best. I just tested the link and it seems to be working fine. Please make sure you have the most recent version of Adobe Reader installed. You can download the latest version here: http://get.adobe.com/reader/If you are still having trouble after updating your browser, please let me know and I will be happy to assist you further.I love the new site. It's much easier to navigate and find exactly what you're looking for! Thanks for making the changes!I'm so glad to hear that you are enjoying the new site. Thank you for taking the time to let us know!Congratulations on the new website! Its so easy to navigate and very well organized. My only problem is when I click on the "Customer Service" tab, the page does not load. This happens both in Google Chrome and Internet Explorer. I hope it gets fixed soon because I have a question about my Warranty.Thank you for bringing this to our attention. Our customer service page is up and running properly now, but if you are having any more problems, please let us know. You can also contact our customer service team at 1-800-342-3255 if you need immediate assistance. Thank you for your patience and we apologize for any inconvenience this may have caused.