Question: Replacement Part on Paperwork Order?

[sOhSherri]

I received my paperwork order on Friday and included in it was a replacement part for protective cover #2425. I did not order this on paperwork supply order and item #2425 does not exist on PP. Has any one else received this? I am just wondering if this rpl. prt. should not replace a part that PC has not determined automatically. Any idea?

 

[sOhSherri]

replacement partNever mind. I guess I answered my own question. Item #2425 is the apple wedger. I guess the apple wedger now has a protective cover and they did automatically ship it to keep our's current.

 

[linda0321]

Apple wedger coverYou're right. The apple wedger is very sharp on the bottom and I've heard of serious cuts. I'm sure this was brought to PC's attention. They want us to be safe also.

 

[pampered1224]

Apple Wedger replacement partYou will also note, and may ask your customers if they have the Apple Wedger, that this new cover can be ordered only on the Replacement Parts Order form for $2.00 each. What I did was simply order 10 myself. I will in turn carry them to shows and ask if anyone wants to purchase one for $2.00 for their existing wedger. You could also carry Replacement Parts Order Forms to your shows and give them to the customers that wish to order the part. This way, they can just send it in with their $2.00 and get it directly.

 

[Staci]

Hi there! I'm sorry to hear that you received a replacement part that you did not order. I haven't personally experienced this, but it sounds like there may have been a mistake in the order fulfillment process. I would suggest reaching out to our customer service team to see if they can provide any clarification on why you received this part and if it was meant to replace a different part. They may also be able to assist you with returning the part if it is not needed. Thank you for bringing this to our attention and I hope it gets resolved quickly for you!