Replacing a Broken Mini-Serving Spatula Under Warranty

[pampchef.angel]

I have a customer who needs to replace a broken mini-serving spatula. She's sure that the product is still under warranty, I just don't know how to go about replacing it for her?

 

[BlessedWifeMommy]

Either have her call the solution center, or if you feel like being nice, call on her behalf. She/you will need the info from her receipt. If you sold it to her, you will have the info you need on P3.

Just curious, how did it break?

 

[pampchef.angel]

Not sure about that.

 

[raebates]

Ask her. They'll ask you. They just need to make sure she wasn't trying to loosen lug nuts with it.

 

[Staci]

Hi there! Thank you for reaching out about your broken mini-serving spatula. I'm sorry to hear that it's no longer working for you. As a pampered chef consultant, I'm happy to assist you with getting a replacement.First, I would recommend checking the warranty information for the product. If it is still under warranty, you can contact our customer service team at 1-800-xxx-xxxx to request a replacement. They will be able to assist you with the process and get a new spatula sent out to you.If the product is no longer under warranty, I would still recommend reaching out to our customer service team. They may be able to provide you with options for purchasing a replacement at a discounted price.I hope this helps and that you are able to get a new spatula soon. Thank you for being a loyal pampered chef customer!