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Replacement Part Orders

byrd1956

Senior Member
Gold Member
Sep 5, 2007
2,266
77
I have a customer that needs a $3 replacement part. The shipping is 4.75 and with the tax it will be $8.31. Is it still correct that a replacement part cannot be ordered on a show order? Can a replacement part be ordered on an individual order? The past 4 people (that talked to me at an event and was not a current customer) that wanted a replacement part did not want to get it because of the shipping and when I tried to put them together for an order to save them no one called me back. I was going to deliver the ones close by and mail the ones farther away, so in the end I was going to pay extra shipping for them. How does everyone else do this? Do you pay shipping for them?
 
Sep 16, 2014
6
0
I've heard that sometimes calling can make a difference
 
May 23, 2013
4
1
If you call the home office they will give you the $3 shipping rate. That is the ONLY way I order them. They are happy to oblige with the shipping and totally understand why we call in.
 

byrd1956

Senior Member
Gold Member
Sep 5, 2007
2,266
77
  • Thread starter
  • #4
Here was their reply to the message I sent.
"Thank you for contacting The Pampered Chef. You are correct, replacement parts are considered a non-commission order so it cannot be placed on a show or an individual order or any commissionable order,
We apologize for any inconvenience"

I did tell them I thought tech should be able to come up with a way to make those items non-commission on a show and even an individual order. They do it all the time with hosts.

Good to know about the $3 thing. When you have asked has the customer already committed to the order or is it just tentative until the customer says yes?
 
May 23, 2013
4
1
actually both - I have had customers that want to put it on their show order and I explain to them that we can't do that right now that shipping is $3 and their replacement will come directly to their home. They are usually fine with it.
 

scottcooks

Veteran Member
Gold Member
Jul 7, 2005
1,937
98
Keep in mind that $8 and change for a working tool again is still a great value.
 

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