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Really Strange Warranty Issue ....

Intrepid_Chef

Legend Member
Silver Member
Nov 6, 2007
5,161
20
:cry::cry::cry:So I know this may sound lame, but hand to God, here's what happened ....

I washed my Deep Covered Baker the other day and noticed that there was a hairline crack going all the way through the baker. This was after I had just done the 10 Minute Pork Tenderloin in the microwave. I was shocked that the juice didn't go all over my counter, maybe it was because it didn't go high enough in the baker?

Anyway, I washed it and had it drying and intended to call HO tomorrow to report the crack, and express concern that the crack was so small it wouldn't show up on the photo for the return when ...

I knocked it off the counter and it shattered!

The baker is under warranty but dang it ... will they seriously believe it was damaged BEFORE I damaged it?
 

byrd1956

Senior Member
Gold Member
Sep 5, 2007
2,266
77
I have had to get a baker replaced for a customer and myself for the crack problem you mentioned. I would think since they have had this problem with others they should have no trouble believing you.
 

Intrepid_Chef

Legend Member
Silver Member
Nov 6, 2007
5,161
20
  • Thread starter
  • #3
Well they are replacing it as a courtesy.

I think I found the piece with the crack to send them but who knows? Most likely it broke right along that crack line.

They confused me when they said to send a piece of the lid. Um, so I'm supposed to break that too? Then they said to send the whole lid. I have never in my life been asked to send a piece of stoneware in its entirety. I am keeping the lid and if they send me a DCB with no lid then I will just use it.
 

byrd1956

Senior Member
Gold Member
Sep 5, 2007
2,266
77
They didn't ask me for the lids. I still have mine and don't know if my customer kept hers or not.
 

esavvymom

Legend Member
Staff member
Sep 8, 2008
7,895
146
What happened to not having to send any pieces back for stones? Pictures, etc. If you have the piece with the original crack, I would send that piece..not the whole lid.
 

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