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Random happening: Received a mistaken e-mail

babywings76

Legend Member
Gold Member
Jun 19, 2008
7,289
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I have a customer who just sent me an e-mail that was intended for someone else she knows. It was someone with a different first name, so I don't know how she made the mistake. I was planning to just reply it back to her and say that I think she sent this to me by accident--just so she realizes it. She had asked this person a specific question, so she'll be looking for a response.

Just wondering if you think I should take the opportunity to say just a little blurb about how she's doing and that I'm here if she needs anything? Just a little nice courteous something should be said, right? But what?
 

Kelly8

Advanced Member
Jul 19, 2007
556
0
Oh I totally would! Do you do a monthly newsletter, and if so, is she part of it? If so, I would say, "Hey, by the way, have you been getting my monthly newsletter? I just want to make sure you're receiving the e-mails ok. In case you haven't..." and then fill in with what you want her to say. Or...is she a past host? Let her know that it's been xx months since she hosted and that you want to reconnect with another fun night! Was she a customer only? Then look up what she bought (if you don't remember) and ask her if she is liking her products. Then link them to one of the new spring products and tell her that she can get xx FREE or on discount by hosting to go with her other products! Hope this helps!
 

babywings76

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Jun 19, 2008
7,289
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  • Thread starter
  • #3
Yeah, she's subscribed to my newsletter list. My guess is that my name popped up when she was addressing her e-mail because I'm in her system's address book.

I'm trying to open P3 and check her history, but my P3 program isn't responding (another thread I need to start...) I know she was a guest who ordered from a show. I think she was an outside order from another host.
 

wadesgirl

Legend Member
Gold Member
Jul 25, 2007
11,412
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I had someone post on FB a while back about having a dream that her husband broke all her stoneware. I used that to say maybe it was a sign that we needed to get together. Maybe you could use something along those lines.
 

Kelly8

Advanced Member
Jul 19, 2007
556
0
Maybe you don't need to name the products specifically then. Just ask her how she is liking her products, and that you know she would love to see the new products by getting some friends together!
 

babywings76

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Jun 19, 2008
7,289
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How about this:

I think you addressed your e-mail to me by accident. :)

I wonder if it's fate saying that we should be getting in contact with each other about something. Would you like me to send you one of our brand new catalogs so you can see the new products?

Hope everything has been going well for you and you've been surviving all this crazy snow.

Talk to you soon,
 

ChefBeckyD

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Sep 20, 2005
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I think that sounds great, Amanda!
 

babywings76

Legend Member
Gold Member
Jun 19, 2008
7,289
59
  • Thread starter
  • #8
:D You know, I don't know why, but I just always have to come to you guys for these silly situations. Thanks again for being there and helping. :)
 

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