Questioning the Need for a 1-800 Number for PC Technical Support

[sweet]

I was just wondering if I was the only one that is thinking that PC technical suport sould have a 1-800 number, I was having problem sending my orders with pampered parter so I call head office and they told me that they are not train to help us with that, so she gave me the phone number 630-916-1080, and I was thinking, why don't they have a 1-800 number. long distance are expensif specially canada to usa, worst in the day time, and on top of that I was on hold waiting to speak to someone for a bit.
Maybe it should be all conected to the same 1-800 number that the head office.
What you guys think?

 

[janel kelly]

it would be nice...

it would be nice... I waited 25 minutes on hold the other day to talk to PP technical support. I had to use my cell phone to call them. I remember thinking while waiting, "I wish this was a 1-800#...

 

[jdavis]

O you read my mind

I was thinking it was quite odd when I had to call tech support when I was having a problem sending my order a while back and it took forever it seemed like anyway to get it fixed.

 

[sweet]

thank, so i'm not the only one thinking like that, I'm so glad, sometimes I even find them rude sometimes

 

[kitchenqueen]

long distance

Why is it that only customer service has an 800 number and not all of the other departments (field services, tech support, etc). I had to call field sercies last week when I had an issue with a shipment order and the woman was extremely rude! Maybe she was having a bad day or something, but I felt there was no need for the way she spoke to me. I had to pay for her to not help and be rude!! Oh well, maybe PC will realize we don't want to have to call long distance anymore SOON!

 

[PamperYourKitchen]

The only way they'll know is if you TELL THEM! I email all of my suggestions, and then if they have questions, THEY call ME! Let them know your concerns...this is a company that fixes problems (in my case, for sure!)!!