Exchange Guarantee for Professional Cookware: Help Needed!

[heather223]

Hi! I need some help for a potential host/ customer. Can someone please tell me what the guarantee time was for the professional cookware? She is having issues and wants an exchange. TIA!! :chef:

 

[DebbieJ]

Lifetime guarantee.

 

[heather223]

Funny thing- the solution center told me that and I didn't believe them!! (Stupid me!!)

 

[baychef]

And if they are out of a certain model of the Professional, they will substitute a similar style Executive Pan for it!!!

 

[DebbieJ]

And if they are out of a certain model of the Professional, they will substitute a similar style Executive Pan for it!!!

BUT they make you pay for the upgrade!!!!! That's what I was told when I called about my sister's pan.

 

[cookin to the top]

They didn't make me pay extra, and I did exactly that....

 

[DebbieJ]

They didn't make me pay extra, and I did exactly that....

Hmm, I paid the difference for her, so I'll have to see if they actually charged me. If they did, I WILL be calling!

 

[esavvymom]

I think if they did say that you had to pay, I'd put up a stink. "Lifetime is lifetime!"...unless it's written on the guarantee (haven't checked..?)

 

[crystalscookingnow]

When I called for my friend, they said she'd have to pay for the upgrade. I didn't quite understand that. They ended up finding what she had somewhere in the professional line so they sent that.