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Pampered Chef: Professional Cookware

  1. heather223

    heather223 Veteran Member Gold Member

    1,606
    5
    Hi! I need some help for a potential host/ customer. Can someone please tell me what the guarantee time was for the professional cookware? She is having issues and wants an exchange. TIA!! :chef:
     
    Dec 28, 2009
    #1
  2. DebbieJ

    DebbieJ Legend Member

    10,901
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    Lifetime guarantee.
     
    Dec 28, 2009
    #2
  3. heather223

    heather223 Veteran Member Gold Member

    1,606
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    Funny thing- the solution center told me that and I didn't believe them!! (Stupid me!!)
     
    Dec 28, 2009
    #3
  4. baychef

    baychef Senior Member Silver Member

    2,906
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    And if they are out of a certain model of the Professional, they will substitute a similar style Executive Pan for it!!!
     
    Dec 28, 2009
    #4
  5. DebbieJ

    DebbieJ Legend Member

    10,901
    2
    BUT they make you pay for the upgrade!!!!! That's what I was told when I called about my sister's pan.
     
    Dec 28, 2009
    #5
  6. cookin to the top

    cookin to the top Member Gold Member

    412
    0
    They didn't make me pay extra, and I did exactly that....
     
  7. DebbieJ

    DebbieJ Legend Member

    10,901
    2
    Hmm, I paid the difference for her, so I'll have to see if they actually charged me. If they did, I WILL be calling!
     
    Dec 29, 2009
    #7
  8. esavvymom

    esavvymom Legend Member Staff Member

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    I think if they did say that you had to pay, I'd put up a stink. "Lifetime is lifetime!"...unless it's written on the guarantee (haven't checked..?)
     
    Dec 29, 2009
    #8
  9. crystalscookingnow

    crystalscookingnow Senior Member Gold Member

    2,965
    1
    When I called for my friend, they said she'd have to pay for the upgrade. I didn't quite understand that. They ended up finding what she had somewhere in the professional line so they sent that.
     
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